Skip to main content
Navigator | Tier 3
April 22, 2024
Solved

A360 Task Bot editor crashes when trying to select any variables in a dropdown on any package.

  • April 22, 2024
  • 13 replies
  • 1754 views

I’m seeing issues with any of my task bots when I try to edit a variable.

For instance:

Select package “Text file: Get text”.

When I click on the drop-down for the option to “Save the outcome to a variable” the page becomes unresponsive and eventually crashes.

When clicking to select a variable
A few seconds later.

I’ve tried multiple task bots and restarting my browser.

Clicking the option to create a new variable does not crash, but I already have the variable defined, so this will not work.

Best answer by sleemand

 @andrew123 

I discovered this article today, which may help if you are able to adjust Chrome/Edge flags.

https://support.google.com/chrome/thread/270094591/err-connection-reset-in-google-chrome-web-browser-only?hl=en

The TLS1.3 change is affecting other websites for me as well.

This change seems to have fixed the issue for me in Edge.

13 replies

Cadet | Tier 2
April 25, 2024

only two option is there 

 

1.downgrade your browser

2.AA360 team will update 

 

 

Abhay Naik
Navigator | Tier 3
April 25, 2024

Hi @sleemand, @ChanduMohammad, @Santan.B, @kwertie, @miguelroman, @Joseph Raja, @andrew123 

 

You can try following method till there is a permanent fix to this.

To regain access to the Control Room UI, refresh your browser. Navigate to the desired dropdown using keystrokes (TAB, SHIFT-TAB) without clicking on the problematic dropdown. Then, utilize the UP-DOWN arrows to make your selection.

or if policy allows 
 

Run below script in your browser console after you login to your automation anywhere instance. This will remove error for this session  
=================================================================
function removeAriaOwnsAttribute(element) {if (element.hasAttribute('aria-owns')) {         element.removeAttribute('aria-owns');     } } function mutationCallback(mutationsList, observer) {    mutationsList.forEach(mutation => {             removeAriaOwnsAttribute(mutation.target);     }); } const observer = new MutationObserver(mutationCallback); observer.observe(document.documentElement, {     attributes: true,     childList: true,     subtree: true,     attributeFilter: ['aria-owns'] });             ================================================================

 

or download the extension from
https://github.com/santanbarnwal/Chrome-drop-down-Bug-workaround

 

Abhay Naik
DS78
Most Valuable Pathfinder
Most Valuable Pathfinder
April 27, 2024

I have shared the issue history, workaround and the latest update that fixes the issue.

 

🤝Let's connect on LinkedIn: https://www.linkedin.com/in/dipendra-shekhawat/ >>>>>>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationFeed