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While connecting my local device to control room its showing error Credentail not found. Please connect to your system admin.

  • March 2, 2023
  • 8 replies
  • 185 views

While connecting my local device to control room its showing error Credential not found. Please connect to your system admin with below error.

 

Best answer by rbkadiyam

@amoladinath.sontakke  hey login into machine named “sampl”.. connect control room  then you will be able to change the credentials

8 replies

rohit.k2
Cadet | Tier 2
  • Cadet | Tier 2
  • March 2, 2023

Hi, check whether the username & password given in Devices settings correct or not.


I am just able to enter username but password field is not present.


rbkadiyam
Premier Pathfinder | Tier 7
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  • Premier Pathfinder | Tier 7
  • March 2, 2023

@amoladinath.sontakke  is your credentials are integrated into cyberark ?


No

 


  • Navigator | Tier 3
  • March 3, 2023

Hi @amoladinath.sontakke ,

Refer to below link and reset your device. 

Need to install postman desktop app and create 2 post requests. 

https://chandmohammad.hashnode.dev/how-to-reset-your-automation-anywhere-device-using-api-in-postman-a-step-by-step-guide?_fsi=wEzotsuN

 


rbkadiyam
Premier Pathfinder | Tier 7
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  • Premier Pathfinder | Tier 7
  • Answer
  • March 6, 2023

@amoladinath.sontakke  hey login into machine named “sampl”.. connect control room  then you will be able to change the credentials


Issue Resolved.


how