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While connecting my local device to control room its showing error Credentail not found. Please connect to your system admin.


While connecting my local device to control room its showing error Credential not found. Please connect to your system admin with below error.

 

Best answer by rbkadiyam

@amoladinath.sontakke  hey login into machine named “sampl”.. connect control room  then you will be able to change the credentials

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8 replies

rohit.k2
Cadet | Tier 2
  • Cadet | Tier 2
  • March 2, 2023

Hi, check whether the username & password given in Devices settings correct or not.


I am just able to enter username but password field is not present.


rbkadiyam
Premier Pathfinder | Tier 7
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  • Premier Pathfinder | Tier 7
  • March 2, 2023

@amoladinath.sontakke  is your credentials are integrated into cyberark ?


No

 


  • Navigator | Tier 3
  • March 3, 2023

Hi @amoladinath.sontakke ,

Refer to below link and reset your device. 

Need to install postman desktop app and create 2 post requests. 

https://chandmohammad.hashnode.dev/how-to-reset-your-automation-anywhere-device-using-api-in-postman-a-step-by-step-guide?_fsi=wEzotsuN

 


rbkadiyam
Premier Pathfinder | Tier 7
Forum|alt.badge.img+6
  • Premier Pathfinder | Tier 7
  • Answer
  • March 6, 2023

@amoladinath.sontakke  hey login into machine named “sampl”.. connect control room  then you will be able to change the credentials


Issue Resolved.


how