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Navigator | Tier 3
May 24, 2023
Question

Unable to set up credentials

  • May 24, 2023
  • 25 replies
  • 545 views

I am getting “credential not set error”. Please help.

Below is the screenshot attached

 

25 replies

Padmakumar
Premier Pathfinder | Tier 7
Premier Pathfinder | Tier 7
May 24, 2023

@Padmakumar

I have installed the bot agent on the same device but still getting this error. I don’t know why ?

 

Would you mind sharing the full screenshot just for my understanding?

Padmakumar
Navigator | Tier 3
May 24, 2023

@Padmakumar 

PFA below the full screenshot.

 

Padmakumar
Premier Pathfinder | Tier 7
Premier Pathfinder | Tier 7
May 24, 2023

@Padmakumar

PFA below the full screenshot.

 

 

Can you try resetting the Device through API call?

Padmakumar
Navigator | Tier 3
May 24, 2023

@Padmakumar 

could you please guide me ?

 

Padmakumar
Premier Pathfinder | Tier 7
Premier Pathfinder | Tier 7
May 24, 2023

@Padmakumar

could you please guide me ?

 

Refer the below thread.

 

Padmakumar
Navigator | Tier 3
May 24, 2023

Hey i am completely new to automation and i just installed the automation anywhere bot and getting these error i don’t know about any other software like postman and i don’t even do that.

Padmakumar
Premier Pathfinder | Tier 7
Premier Pathfinder | Tier 7
May 24, 2023

Hey i am completely new to automation and i just installed the automation anywhere bot and getting these error i don’t know about any other software like postman and i don’t even do that.

 

Please watch this and then follow the above given thread to reset the Device.

 

Padmakumar
Navigator | Tier 3
May 24, 2023

@Padmakumar i am not able to understand all this and why i need to do all this to run my first bot.

do you have any other way to solve this credential nor set error ?

Navigator | Tier 3
May 24, 2023

@Tamil Arasu10 

To show the credentials we need to add the device credentials, please follow the steps in the below KB article and add the device credentials.

Bot Agent device requirements

Bot Agent compatibility

https://apeople.automationanywhere.com/s/article/A2019-How-to-register-your-device-and-update-your-credentials/p>

 

The link that you provided shows the error shown in below screenshot

 

Tamil Arasu10
Most Valuable Pathfinder
Most Valuable Pathfinder
May 24, 2023

Hi @sahilgoyal ,

The link is accessible for registered partners only.

_Tamil_