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Question

Unable to save the user credential name


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Hello, my colleague is facing an issue where she cannot save machine credentials after creating an account and connecting to her device. I tried to view the machine credentials in cmb and copied her credentials to the credential username box under settings, but an error message was prompted, and it could not be saved.

Afterward, I tried to use my account on her device and entered her credential username, which eventually prompted a success message. Could you please share with us the reason for the issue and your suggestion on connecting her credentials with her account? thanks a lot!!

2 replies

rbkadiyam
Premier Pathfinder | Tier 7
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  • Premier Pathfinder | Tier 7
  • 597 replies
  • April 12, 2023

@blue lei  user name should be domain\username... ad\username


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  • Author
  • Cadet | Tier 2
  • 2 replies
  • April 18, 2023

@rbkadiyam yes,I tried using the "ad\username" format for my username, but the issue still persisted. However, when I used my AA account on her device and entered her credential username, a success message was displayed.

seems like this credential username only not work on her AA account.


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