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Hi All,  

I’m attempting to start playing with automation anywhere, so I’m using the community edition.  I imported a couple of the free bots so I can run/evaluate them (shopping assistant, car search), however I’m having trouble running them.  The shopping assistant doesn’t create a log file as far as I can tell, but displays message boxes saying how each of the website (CVS, Walmart) searches encountered a problem.  The car search runs, but gives me the following in the log file :

Plug-in action failed. Make sure that your browser plug-in is properly installed and enabled. For more help with this issue go to A-People, the Automation Anywhere community forum. Error code:TYPE_014

I do have the plugin installed/enabled.  There is a post on this community (‘Facing TYPE_014 ERROR CODE’) that includes a link to a resolution, but I can’t access it because I’m not yet a customer :(

If anyone could offer some guidance on the above I’d really appreciate it as I’m trying to demo Automation Anywhere to the powers that be in hopes that they will OK a purchase of it.  Thanks in advance for any assistance provided.

@JustinK  you have to install automation anywhere browser plugin... if u r using chrome browser, go to tools -> extensions -> plugins -> search for automation anyehere plugin and enable it

Hi Ramesh,

Thanks for the reply.  I believe I do have the chrome ‘Automation 360’ extension installed enabled:

 

 

@JustinK ok, in that case please check this link 

https://docs.automationanywhere.com/bundle/enterprise-v11.3/page/enterprise/topics/aae-client/bot-creator/commands/using-object-play-mode.html

@JustinK i suspect the objects are unable to find due to the screen resolution of your system.. please check that one as well.

OK thank you because unfortunately after following the link you sent, the bot still fails at the first ‘Capture’ step (which isn’t using the ‘GetProperty’ method referenced with the error 14) - below.   Will try changing screen resolution

 

 

Hi Ramesh,

Thanks for your suggestions, but unfortunately I’m still having the same problem 😞.  I guess I might ask - are you able to import this bot into community edition and run without issue? If there is anything else you can think of, please let me know as I would have really liked to demo this to some folks.  Thanks again.

Will just throw this out there as well - when attempting to ‘record’ manually, I received the below, so I guess something isn’t right with my plug in:

 

@JustinK uninstall and install AA chrome plugin again 

Hi Ramesh,

I’ve tried the reinstall quite a few times (and have tried again), but unfortunately still having the same issue.  When attempting to run the ‘carbuyerbotdemo’ bot that I downloaded from the AA site, the process hangs at 37% (after it launches the car guru site in chrome):

Line 51 of 139

When the bot finishes, end up with the below log file:

 

@JustinK ,

Kindly verify if you dont have another Chrome installation.If so, try uninstall both and install  it under Program files. 

Regards

Hi Raul,

Thank you for the reply.  I currently only have one installation of Google Chrome, and the install is located in the Program files folder:

 

 

 

 

Would you be able to advise on which extension should be used?  (Also just wanted to mention that I’ve attempted running the bot on multiple computers)

 

@JustinK 

Install the extension with the MV3 specification.

https://chrome.google.com/webstore/detail/automation-360/bboccnojhhoegfffpcllbeigipedjedf

Regards

 

Still having the problem.  That’s ok though.  I’m going to move on with an excel example.  Thanks anyways.

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