Skip to main content
A
ardra
Navigator | Tier 3
February 14, 2023
Solved

Preprocessing issue found

  • February 14, 2023
  • 18 replies
  • 3087 views

I have installed the A360 on-premises in my machine.

After the installation.I tried to run a simple bot containing only message box.

It throws the below error

 

 

I tried the below solutions

1.re-install bot agent

2.Update bots to default package

3.clear global cache

 

None of them are working for me.

 

Please help me on this.

Best answer by Raul Jaimes

@ardra 

1) Login with an Admin user in Control Room URL.
2) Control Room URL should be match from which login has done and one which has added under Administration -> setting -> General.
3) Compared the URL and found that it has added "/#" at the end of the URL as  below

 

4) Edit it and remove "/#" from URL.
5) This should resolves the issue.

 

REF: https://apeople.automationanywhere.com/s/article/Preprocessing-error

HTH

Regards

18 replies

Show previous replies
A
ardraAuthor
Navigator | Tier 3
February 16, 2023

@Raul Jaimes

Hi,

I added the ip address and hostname in the above file and restarted the bot agent.

But the issue is not get resolved, I am facing the same error.

i am not using the VM,i installed it on my machine only.

Regards. 

A
ardraAuthor
Navigator | Tier 3
February 16, 2023

@rbkadiyam I tried this as well,getting same error.

Raul Jaimes
Raul Jaimes
Navigator | Tier 3
February 16, 2023

@ardra ,

Kindly share us the error messages in the log file:

C:\ProgramData\AutomationAnywhere\BotRunner\Logs\NodeManager.log

Regards

A
ardraAuthor
Navigator | Tier 3
February 16, 2023

@Raul Jaimes 

 

I am not sure this is the file its from config folder.

I couldn't find botrunner folders.

 

Regards.

Raul Jaimes
Raul Jaimes
Navigator | Tier 3
February 16, 2023

@ardra 

Actually  it is a folder in ProgramData not in Program Files. Usually is hidden.

 

 

Regards

A
ardraAuthor
Navigator | Tier 3
February 16, 2023

@Raul Jaimes 

 

Thanks it was hidden. Please find the file below

 

Regards.

rbkadiyam
Premier Pathfinder | Tier 7
rbkadiyam
Premier Pathfinder | Tier 7
February 16, 2023

@ardra 

2023-Feb-16 Thu 15:57:23.056 ERROR [ForkJoinPool.commonPool-worker-7] - com.automationanywhere.nodemanager.service.impl.NodeMessagingServiceImpl - {} - onFailedConnectAttempt(NodeMessagingServiceImpl.java:706) - connection attempt failed: java.lang.IllegalStateException: com.automationanywhere.nodemanager.exception.ControlRoomException: {"message":"Unable to connect to the Control Room.","details":"This may be due to multiple reasons. To continue, please\n1. Check to see if you have network connectivity \n2. Check to see if you are connected to your VPN \n\nThen, try to run the bot again.\n","correctiveAction":"If you continue to see this message, please contact your system administrator.","code":"registration.error"}

 

Please refer - https://apeople.automationanywhere.com/s/article/unable-to-connect-device-to-control-room

Ramesh B Kadiyam
Raul Jaimes
Raul Jaimes
Navigator | Tier 3
February 16, 2023

@ardra 

Something is blocking the access to Control-Room

2023-Feb-16 Thu 15:59:16.445 ERROR [WebSocketClient@1502435871-335] - com.automationanywhere.websocket.client.WebSocketClient - {} - onWebSocketError(WebSocketClient.java:478) - websocket error org.eclipse.jetty.io.EofException: null

..

Caused by: java.io.IOException: An existing connection was forcibly closed by the remote host

…

2023-Feb-16 Thu 15:59:48.726 ERROR [ForkJoinPool.commonPool-worker-1] - com.automationanywhere.nodemanager.adapter.ControlRoomAdapter - {} - post(ControlRoomAdapter.java:279) - Unexpected error reading response code java.net.SocketException: Connection reset

 

Please verify if you have any blocking from antivirus or Windows firewall turned on. Also check in Event Viewer if you notice any error message.

Let us know your feedback.

Regards.

 

Terms & ConditionsAccessibility statement