Skip to main content
Cadet | Tier 2
September 23, 2024
Solved

Not getting username and password email for Community Edition Login

  • September 23, 2024
  • 19 replies
  • 585 views

I am not getting username and password for logging into Community Edition. Please do the needful. I tried registering multiple times but still not getting complete email with credentials.

Best answer by Aaron.Gleason

Ladies and gentlemen, we appreciate your patience.

New user accounts are being created properly now. Please advise if you have problems getting accounts created, please reply here.

If you haven’t received your account emails, visit the following URL, enter your email address for the “Username” field, and click the “Forgot password?” button.

https://community2.cloud-2.automationanywhere.digital/

or

https://community.cloud.automationanywhere.digital/

19 replies

Cadet | Tier 2
September 26, 2024

I still have not received email for password and username. I used two different email addresses but still issue occurred.

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
September 26, 2024

Our engineering team is currently working on determining the issue. Please stand by and we will update this thread when we know what happened and have a resolution. 

Cadet | Tier 2
September 26, 2024

Hey @Aaron.Gleason, Good Day!

I have registered to community edition yesterday but still there is no update regarding Credentials. Kindly help us to know the how much time it would take to resolve the email Issue. Accordingly we can inform team and complete the understanding of the few packages.

Also, once the issue is resolved we will directly receive email or do we need to register again?

Thanks

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
September 26, 2024

There is no ETA for any fix. We still must determine the cause, whether it is our email process or if it is the email services blocking emails as spam.

Reminder: Community Edition is for non-commercial use only. Any commercial use of Community Edition is against our terms and conditions. Accounts used for commercial purposes are subject to removal without warning.

Cadet | Tier 2
September 30, 2024

Hi,

I am having the same problem where I am not receiving the change password email.  I have used three different email addresses with the same problem.  The welcome emails are making it through just fine.  It’s just the change password email not coming through.

I don’t believe it’s an issue with the email going to SPAM or being blocked.  I have already checked with my IT team and email is just not coming through.  It looks like the email is just not going out on the Automation Anywhere side.

Juan Soto
Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
October 2, 2024

Ladies and gentlemen, we appreciate your patience.

New user accounts are being created properly now. Please advise if you have problems getting accounts created, please reply here.

If you haven’t received your account emails, visit the following URL, enter your email address for the “Username” field, and click the “Forgot password?” button.

https://community2.cloud-2.automationanywhere.digital/

or

https://community.cloud.automationanywhere.digital/

Cadet | Tier 2
October 2, 2024

It works :) Thank you for the support! Let’s study!

Cadet | Tier 2
March 31, 2026

Hi, I am going thorough this course “Automation Developer Career Quest - Start Phase” Getting Your Environment Set Up→ Community edition free

I have not received login credentials as described in the video course and when i tried the steps you shared for rest of password. It doesn't work for me.

“An email has been sent to you. To reset your password, please go to your email and click on the link. If you have not received this email, please contact your system administrator.”

I have been waiting for this email for long time now.  kindly help. thank you. 

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
March 31, 2026

@saikumarm Please follow the instructions in this thread and report your success or failure.