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Cadet | Tier 2
September 23, 2024
Solved

Not getting username and password email for Community Edition Login

  • September 23, 2024
  • 19 replies
  • 585 views

I am not getting username and password for logging into Community Edition. Please do the needful. I tried registering multiple times but still not getting complete email with credentials.

Best answer by Aaron.Gleason

Ladies and gentlemen, we appreciate your patience.

New user accounts are being created properly now. Please advise if you have problems getting accounts created, please reply here.

If you haven’t received your account emails, visit the following URL, enter your email address for the “Username” field, and click the “Forgot password?” button.

https://community2.cloud-2.automationanywhere.digital/

or

https://community.cloud.automationanywhere.digital/

19 replies

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
September 23, 2024

Please use the search as this question has been asked multiple times. 

Short answer: check with your IT department to see if they are filtering your emails. 

Cadet | Tier 2
September 23, 2024

Actually I even tried with my Gmail, same issue for that as well

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
September 23, 2024

Try another email service like Yahoo. 

Cadet | Tier 2
September 23, 2024

I am experiencing the same issue. I received the email with the subject of “Get to work in Community Edition in 3 steps”. However, I have yet to receive the email with the temporary log in credentials. 

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
September 23, 2024

There are a lot more inquiries on this topic than a couple of weeks ago. This probably means we need to re-word our email so it doesn’t trigger the spam detection algorithm. I’ve raised this with our Community team, but for the time being, the best suggestion we have is “try another email provider”.

Cadet | Tier 2
September 25, 2024

Not getting username and password email for Community Edition Login tried signup with yahoo, gmail 

Cadet | Tier 2
September 25, 2024

I’m in the same situation. I’ve tried registering with both Gmail and Yahoo, but neither worked; I only received the message, “Get to work in Community Edition in 3 steps.”

It seems you need a company email to request support, which is challenging for students who don’t have that kind of account.

Could you please help me resolve this issue? Thank you!

Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
September 25, 2024

Thank you all for helping us pinpoint the issue. I believe we may need to re-word our welcome email as it is triggering spam filters everywhere. This wasn’t the case just a little while ago.

Stay tuned and we’ll see if we can make some changes post haste.

Cadet | Tier 2
September 25, 2024
There is no way to send the email through this means to send the initial email directly, I need an account for some university work and it is impossible to obtain it with any email
 
Aaron.Gleason
Automation Anywhere Team
Automation Anywhere Team
September 25, 2024

That is correct. Given that it is the email providers who are filtering these emails, we have little control over what they consider “spam” or not. We are working with our engineering team to re-word the email to see if that helps evade the spam filters.