Question

Hi, I am facing the below error when I am trying to do a single element capture with Recorder->Capture using Community Edition A2019. "Error performing single capture ..recorder has experienced an internal error.please stop recording and try again"

4 years ago
9 June 2020
10 replies
357 views

Ramesh 9458
6 replies

My laptop configurations are given below:

Win-8.1, Chrome latest with 100%zoom.

Any help would be appreciated.

Thanks

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10 replies

Hi @Ramesh Panthangi,

You need to log a support ticket to fix this error.

Userlevel 7

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Automation Anywhere Team
Automation Anywhere Team
7603 replies
4 years ago
9 June 2020

Hi @Ramesh Panthangi , I helped a partner resolve this issue earlier. Try using IE as the browser for the recording and re-test. Failing that log a support call.

Thanks Smith for the reply. I tried with IE and it's working fine.

Hi, I'm having the same issue, I'm trying to do a capture of the text box in whatsapp web and the "error performing single capture" appears, but I can't work with IE because Whatsapp web is not compatible with IE. I updated the Chrome version Versión 83.0.4103.106 (Build oficial) (64 bits), I use Windows 10 Home, Community Edition versión A2019 (Compilation 4111). How can I fix this?

Thanks.

I have found that Chrome no longer works with the recorder in Community edition. I am now using Firefox.

I have the same issue with both Internet explorer and Chrome. Does anyone have any idea how to fix this? I would appreciate the help.

I have the same problem, but with any window like Excel and Google. none of these windows recognize the recorder.

any other ideas to solve the problem? I would be grateful.

I am also having this same issue. Last Friday the bot was able to run 100% perfectly fine and now the bot will get frozen at any action that involves recording. Google Chrome is needed to perform what the bot needs to do.