Error while start recording - Device: (CHTSSWL00009)

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Device: (CHTSSWL00009) is either disconnected or it needs to be upgraded.

If the problem persists, please contact your system administrator.


Best answer by Tamil Arasu10 6 May 2024, 10:35

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3 replies

Userlevel 6
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Hi @Syed Khadeer Ahmed,

Make sure the latest bot agent is installed. If yes and still an issue, refer below steps:

  1. stop Bot Agent service
  2. delete at below location : "C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere"
  3. start Bot Agent service
  4. go to My devices and device will be connected now
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Thanks Tamil Will try and let you know 


Userlevel 2
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@Tamil Arasu10’s answer is the best to work through, if you continue to have issues, please email to help troubleshoot your environment.