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Error while start recording - Device: (CHTSSWL00009)

S
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Device: (CHTSSWL00009) is either disconnected or it needs to be upgraded.

If the problem persists, please contact your system administrator.

Best answer by Tamil Arasu10

Hi @Syed Khadeer Ahmed,

Make sure the latest bot agent is installed. If yes and still an issue, refer below steps:

  1. stop Bot Agent service
  2. delete registration.properties at below location : "C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere"
  3. start Bot Agent service
  4. go to My devices and device will be connected now
 
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Tamil Arasu10
Most Valuable Pathfinder
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  • Tamil Arasu10Most Valuable Pathfinder
  • Most Valuable Pathfinder
  • 3277 replies
  • Answer
  • May 6, 2024

Hi @Syed Khadeer Ahmed,

Make sure the latest bot agent is installed. If yes and still an issue, refer below steps:

  1. stop Bot Agent service
  2. delete registration.properties at below location : "C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere"
  3. start Bot Agent service
  4. go to My devices and device will be connected now
 
_Tamil_
Aaron.Gleason
1 person likes this
  • Aaron.Gleason
    Aaron.Gleason
S
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Thanks Tamil Will try and let you know 

 

jon.stueveapeople
Automation Anywhere Team
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@Tamil Arasu10’s answer is the best to work through, if you continue to have issues, please email support@automationanywhere.com to help troubleshoot your environment.

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