Email error

Thankyou so much it is very helpful

Hi all, I am getting the same error as “Error: Either an Outlook account is not setup on your system, or the Outlook application cannot be found”. It was working till last week. I did repair the Office 365. Still, I am getting the error message. Please assist me.

​@Gunasekaran.K If you’re using the Email package, two things must happen:

1. You must be running the OLD Outlook. The email package does NOT work with the new version of the Outlook client because Microsoft removed the conduit from Outlook that made this possible.
2. Old Outlook must be running on the same computer the automations are run upon.

The recommended fix is to use the Microsoft 365 Outlook package instead.

Hope that helps.

Hi Aaron,

Yes, I am using outlook (classic) with A360 latest Email package. Still, I am getting the same error after Office repair and re-installation of A360 Bot Agent. My colleague’s credentials are working in my machine, and my credentials are working in my colleague’s machine with the same setup.

Also, for MS 365 package usage, we may get challenges to get the client ID & Tenant ID.

When I try the Python script instead Send email command, also have same issue as not triggering the email.