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Cadet | Tier 2
May 16, 2024
Solved

Email error

  • May 16, 2024
  • 14 replies
  • 1237 views

Till last week it is working fine but now while I’m trying to run the bot it is throwing error

 

Error: Either an Outlook account is not setup on your system or the Outlook application can not be found

    Best answer by Aaron.Gleason

    Only thing to do is a repair of your Office installation. 

    https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b#ID0EBF=Windows_11

    14 replies

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    May 16, 2024

    If you are using the “New” Outlook, switch back to the “Old” Outlook to allow for email actions to function properly.

    SudineniAuthor
    Cadet | Tier 2
    May 16, 2024

    I’m using “Old” outlook.

    Cadet | Tier 2
    October 21, 2024

    Hi Reinstall the Office 365 software and it works. I had same issue today and this solved it.

    Pathfinder Advocate | Tier 6
    October 22, 2024

    @Koushik.G1  i have outlook installed on my machine, but when i use send mail:outlook i get the same error. Do you know why it could be?

    I use microsoft365,  version 2408

    Pathfinder Advocate | Tier 6
    October 22, 2024

    @Aaron.Gleason hi, what does new or old outlook mean? What should I check to be able to send email via outlook? I use microsoft 365, version 2408

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    October 22, 2024

    If you're using the stand-alone Outlook application, in the upper right corner may be a switch for New or Old (Classic) Outlook. New Outlook doesn't support sending mail through the Outlook connector, but Classic Outlook does. 

    Pathfinder Advocate | Tier 6
    October 23, 2024

    @Aaron.Gleason  outlook(classic) is written when i search from windows:search, but i get that email error. Idk what to do

    Pathfinder Advocate | Tier 6
    October 23, 2024

    If there is File bar in outlook, its old outlook as i searched. So its old outlook but i get error

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    October 23, 2024

    Only thing to do is a repair of your Office installation. 

    https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b#ID0EBF=Windows_11

    Cadet | Tier 2
    October 23, 2024

    Hello Semih, you have office 365 on ur machine which you can uninstall and reinstall. this would do the trick. If u are using new version of office then switch to older version. Make sure u update the email packages as well.