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dipindevp
Ground Control | Tier 1
March 26, 2025
Question

Device always in disconnected mode

  • March 26, 2025
  • 15 replies
  • 237 views

Hi,

 

I have installed auto downloaded bot agent. After the installation I can see two launchers Automation Co-Pilot and Launch Automation Anywhere Bot Agent.

All the stages in below image was in green color on installation, but always device showing in disconnected mode.

 


Please help me on this.

Thanks,

Dipin Dev P

    15 replies

    Aaron.Gleason
    Automation Anywhere Team
    Aaron.Gleason
    Automation Anywhere Team
    March 26, 2025

    Check any third-party firewall or anti-virus applications that may be blocking traffic from the Bot Agent. It  communicates over port 443 (HTTPS).

      O
      Om 8698
      Cadet | Tier 2
      March 27, 2025

      Check inside Task Manager -→ Service window

      Whether Bot Agent service is running or not.

       

        R
        Rajesh 6499_1
        Cadet | Tier 2
        March 28, 2025

        I’ve restarted the agent but still the same issue

          Marc Mueller
          Most Valuable Pathfinder
          Marc MuellerMost Valuable Pathfinder
          Most Valuable Pathfinder
          March 28, 2025

          Hi ​@Rajesh 6499,

          how this looks on your side?

          Is your username and credential set up correct?

           

          Cheers

          Marc

          🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
            R
            Rajesh 6499_1
            Cadet | Tier 2
            March 28, 2025

            Hi Marc Mueller,

             

            Yes it looks like this.

             

             

             

              R
              Rajesh 6499_1
              Cadet | Tier 2
              March 28, 2025

              Hi Aaron.Gleason,

               

              I’ve reinstalled my OS as well but did not help.

               

              Thanks

              Rajesh Raaz Ray

                Marc Mueller
                Most Valuable Pathfinder
                Marc MuellerMost Valuable Pathfinder
                Most Valuable Pathfinder
                March 28, 2025

                ​@Rajesh 6499 

                It shows connected… 🤔

                What is your current problem now?

                🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
                  Marc Mueller
                  Most Valuable Pathfinder
                  Marc MuellerMost Valuable Pathfinder
                  Most Valuable Pathfinder
                  March 28, 2025

                  Hi ​@dipindevp,

                  is your one solved?

                   

                  Cheers

                  Marc

                  🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
                    R
                    Rajesh 6499_1
                    Cadet | Tier 2
                    March 28, 2025

                    Hi Marc Mueller

                    As its not getting connected here, I’m unable to run any bots.

                     

                     

                      Marc Mueller
                      Most Valuable Pathfinder
                      Marc MuellerMost Valuable Pathfinder
                      Most Valuable Pathfinder
                      March 28, 2025

                      ​@Rajesh 6499 

                      but your device state it’s “connected” under “devices” table? 

                      🤝Let's connect on LinkedIn: https://www.linkedin.com/in/developer-marc-mueller >>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationDevelopmentEasy
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