Cannot read browser information after being able to previously.

Badge +1

I am working through the Getting Started with the Recorder Package lesson through AAU and attempting to follow along. On step 2 using “capture” in the browser i get this error:
“Error occurred while reading browser list from device

If the problem persists, please contact your system administrator.”

And nothing has worked to fix it. I haven’t changed anything in my browser settings since it was working in the citizen developer path and I am incredibly frustrated with this application. Can you please help me resolve this issue? 

4 replies

Userlevel 4
Badge +6

Make sure the Automation Anywhere plug-in is installed and active in your browser. If it’s already installed, try disabling it and re-enabling it.

Badge +1

There are two extensions, is it Automation 360 or Automation Anywhere? 

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Edit: I reinstalled the software and reinstalled the extension and I am still getting this error. is there any other fix I can try? 

Userlevel 2
Badge +6

Please email support at 
They can help troubleshoot your Browser and Bot Agent to ensure they’re compatible with your environment.