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Can not find device name

  • May 28, 2023
  • 4 replies
  • 128 views

Forum|alt.badge.img+3

Hi  AA Team,

Please help me.

I already checked the issue in your forum but that is not helping me.

I am using community edition.

While running bot, I am getting issue "Credential Not Found".

I clicked on the "Refresh button" if that text field which is picking my device name. But still not working.

In below image, there is a device name (I have just masked it in image for security purpose)

 

 

Best answer by Raul Jaimes

 @bubunyellow 

I believe you are facing a issue with your Windows version. Try to set it manually.

 

 

 

REF: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/device-req-for-bot-agent.html#d407354e648

However i will try to reproduce it.

 

Regards

4 replies

Raul Jaimes
Forum|alt.badge.img+9
  • Navigator | Tier 3
  • May 29, 2023

@bubunyellow 

Please post your windows version.  Try the following:

Configure the Local Security Policy settings. In Windows, select Security Settings > Local Policies > Security Options. Enable the Interactive logon > Do not require CTRL+ALT+DEL option.

Regards


Forum|alt.badge.img+3
  • Author
  • Cadet | Tier 2
  • June 1, 2023

HI Raul,

It’s 22H2. windows home


Raul Jaimes
Forum|alt.badge.img+9
  • Navigator | Tier 3
  • Answer
  • June 2, 2023

 @bubunyellow 

I believe you are facing a issue with your Windows version. Try to set it manually.

 

 

 

REF: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/device-req-for-bot-agent.html#d407354e648

However i will try to reproduce it.

 

Regards


Forum|alt.badge.img+3
  • Author
  • Cadet | Tier 2
  • June 15, 2023

This topic is solved. Thanks for your time and effort.