Unable to set up credentials

Hi @sahilgoyal ,

The bot agent is installed in Windows 11 OS or Windows 10 ?

windows 11 home single language

@sahilgoyal ,

Could you please share the Screenshot containing the Bot runner name as well?

@Padmakumar 

PFA the screenshot containing device name

To show the credentials we need to add the device credentials, please follow the steps in the below KB article and add the device credentials.

Bot Agent device requirements

Bot Agent compatibility

https://apeople.automationanywhere.com/s/article/A2019-How-to-register-your-device-and-update-your-credentials/p>

@Tamil Arasu10 

these KB articles still useless.

sahilgoyal wrote:

@Padmakumar

PFA the screenshot containing device name

 

Still I can’t see the Device name in it. Please provide the entire screenshot covering the Bot Running device info as well.

@Padmakumar 

In username you can see ideapad gaming 3. 

Also i think it doesn’t matter what is the name of the device.

Sorry. It does matter especially if you are trying to access the Community edition through a device on which the Bot agent was actually not installed. Just need to cross verify both the Runner device and the device name are same or not.

@Padmakumar 

I have installed the bot agent on the same device but still getting this error. I don’t know why ?

Would you mind sharing the full screenshot just for my understanding?

@Padmakumar 

PFA below the full screenshot.

sahilgoyal wrote:

@Padmakumar

PFA below the full screenshot.

 

Can you try resetting the Device through API call?

@Padmakumar 

could you please guide me ?

Refer the below thread.

Hey i am completely new to automation and i just installed the automation anywhere bot and getting these error i don’t know about any other software like postman and i don’t even do that.

Please watch this and then follow the above given thread to reset the Device.

@Padmakumar i am not able to understand all this and why i need to do all this to run my first bot.

do you have any other way to solve this credential nor set error ?

@Tamil Arasu10 

To show the credentials we need to add the device credentials, please follow the steps in the below KB article and add the device credentials.

Bot Agent device requirements

Bot Agent compatibility

https://apeople.automationanywhere.com/s/article/A2019-How-to-register-your-device-and-update-your-credentials/p>

The link that you provided shows the error shown in below screenshot

Hi @sahilgoyal ,

The link is accessible for registered partners only.

@Tamil Arasu10 

ok, so there is no way to resolve this “credential not set error” ?

@sahilgoyal

my thoughts:

1.- Probably is a compatibility issue due Windows Home Edition isn’t in the list below:

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/device-req-for-bot-agent.html#d407354e648

2.-Re-Install BotAgent with admin privilegies (option All users)  and try register it again. 

HTH

Regards

@Raul Jaimes 

I Installed BotAgent with admin privileges (option All users) but still getting this credential error.

@Padmakumar 

what is my CR_Username in postman? 

can someone please help me i haven’t got any resolution yet.