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FatimaEzzahra
Cadet | Tier 2
April 27, 2024
Solved

bot problem automation anywhere

  • April 27, 2024
  • 7 replies
  • 171 views

I have a problem with a scheduled robot. When I launch it on the machine in question, it launches normally and feeds the output file. But when it's launched automatically it doesn't feed the output file. Can you please give me an idea of the problem?

Best answer by DS78

Please check if it is able to connect to the machine while in automated mode. It must be able to unlock the VM and deploy the bot. Audit logs would help you to find this.

7 replies

Ganesh Bhat
Most Valuable Pathfinder
Ganesh BhatMost Valuable Pathfinder
Most Valuable Pathfinder
April 27, 2024

Hello @FatimaEzzahra 

 

Can you explain little bit more about your issue.

 

You can reach me through WhatsApp : https://wa.me/message/5B3COVB4TXWHO1 LinkedIn: https://www.linkedin.com/in/ganeshdhogale/ https://www.linkedin.com/company/ai-brahmaai/ YouTube: https://www.youtube.com/@aibrahma1150
    DS78
    Most Valuable Pathfinder
    DS78Most Valuable Pathfinder
    Most Valuable Pathfinder
    April 27, 2024

    Does your bot runs when it is scheduled? Do you see the logs of bot getting triggered. Also, Please check the audit logs. 

    🤝Let's connect on LinkedIn: https://www.linkedin.com/in/dipendra-shekhawat/ >>>>>>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationFeed
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      FatimaEzzahraAuthor
      Cadet | Tier 2
      April 27, 2024

      The bot is launched everyday and now i have this issue it doesn’t work and I have an empty output. The problem is that when I enter to the virtual machine specified and I run it, It works. But, when it runs automatically I got an empty output.  

      DS78
      Most Valuable Pathfinder
      DS78Most Valuable PathfinderAnswer
      Most Valuable Pathfinder
      April 28, 2024

      Please check if it is able to connect to the machine while in automated mode. It must be able to unlock the VM and deploy the bot. Audit logs would help you to find this.

      🤝Let's connect on LinkedIn: https://www.linkedin.com/in/dipendra-shekhawat/ >>>>>>>>>>>> 📺Check out my YouTube channel - https://youtube.com/@AutomationFeed
      Aaron.Gleason
      Automation Anywhere Team
      Aaron.Gleason
      Automation Anywhere Team
      April 29, 2024

      Also make sure the bot runner user has access to write the file. As stated above, the audit logs and bot runner logs would be able to tell you the exact issue.

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      FatimaEzzahraAuthor
      Cadet | Tier 2
      May 5, 2024

      I didn’t find device’s name in the audit logs

      jon.stueveapeople
      Automation Anywhere Team
      jon.stueveapeople
      Automation Anywhere Team
      June 4, 2024

      Please contact support@automationanywhere.com to help with your configuration and how your bot agent is configured as a  Run As device for Unattended automation. 

       

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