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Cadet | Tier 2
November 1, 2024
Question

Acess Community

  • November 1, 2024
  • 15 replies
  • 162 views

I requested access to the community and have not yet received a login and password. How can I request a login and password?

    15 replies

    Cadet | Tier 2
    November 1, 2024

    I just requested a password reset and am waiting for the email. Domain: @uol.com.br

    Cadet | Tier 2
    November 1, 2024

    I created a new account (@hotmail.com) and I haven't received the email with the temporary login details yet. I received the email and can access https://community2.cloud-2.automationanywhere.digital/#/login?next=/index.
    How long does it take to receive this login and password?

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    November 1, 2024

    It usually takes fewer than 15 minutes.

    Cadet | Tier 2
    November 1, 2024

    It's been 1 hour since I requested the login and password. It's been almost 2 hours since the first request using the corporate email. I think there's a problem.
    Is there any way I can open a ticket?

    Aaron.Gleason
    Automation Anywhere Team
    Automation Anywhere Team
    November 1, 2024

    As our engineering and support are in India and it’s a holiday there, it may be some time before we hear from them. I will let you know as soon as we hear back from them.