a2019 community - Error while recording - "your chrome plug-in is either not installed or disabled. For trouble-shooting help, visit the automation anywhere documentation and search for 'chrome plug-in".

Hello @Ayas Mohapatra​ , what keys did you add?

I added the ones mentioned in the pdf, but the capture only takes the browser search bar and its tabs

seems like there is no support here

Hello All,

Manually addition is not necessary if the user has Admin access on the machine and while installing Agent, the necessary entries will get created. However, if the access is limited, then the registry entries are not written, then manually we have to push.

For further support, we request to raise a Support case with us and Engineer could assist you to check more.

Regards,

Vivek

I tried everything posted above and unfortunately none of that worked for me.

Finally got AA Recording to work, using the steps as described below.

Hope that this helps you too.

*** ONLY consider the following if you're comfortable navigating the registry and system folders.

##############################################################

We need to remove all traces of Automation Anywhere (AA) on PC as follows:

1) Uninstall the AA Bot Agent Service.

2) Remove the Chrome Extension. Ensure that all versions of AA Extension are removed from Chrome.

3) Restart PC.

4) Create a Windows restore point <<< VERY Important >>>.

5) Using Windows explorer, navigate to the User folders and remove all instances of AA in:

5.1) "C:\Users\{UserName}\AppData\Local\AutomationAnywhere\"

5.2) "C:\Program Files\Automation Anywhere\"

5.3) "C:\ProgramData\AutomationAnywhere\"

6) Open the Registry editor, then FIND and Delete all references to AA (only Delete Keys and Data that contain the text "Automation Anywhere"). If you aren't familiar with Navigating, Adding, Editing, Deleting and Exporting Registry Nodes, then PLEASE get a Professional to do it.

7) If you use CC Cleaner, then also run that for completeness.

8) Restart your PC.

9) Install AA Bot Agent Service when you login to the AA Control centre.

10) Install the AA Extension from Chrome Store.

11) Restart the Chrome Browser and connect to local device.

12) Now, test one of your Bots with the Recording.

Hello @Strini Naidoo​ I got the same error, I tried everything you posted but I am getting the same error.

I am facing this issue for one month. can you please tell me how to approach AA team.

Thank you.

Hi Nari.

You can try to contact Support @Vyjayanthi S​ 

Maybe they can suggest another way.

Regards, Strini

If you have previously used V11 chrome plugin you need to perform some tweak.

https://apeople.automationanywhere.com/s/article/Your-Chrome-Plugin-is-either-not-installed-or-disabled/p>

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/cloud-chrome-changing-extension.html

Hi @Ayas Mohapatra​ ​ ,

First thing first it is not problem about plugin, it is about recorder package so please do the following steps to resolve your issue.

​

Please downgrade your recorder package. And try to capture element hope your issue resolved.

​

How to downgrade package:

Open task bot in edit mode and you would be able to see three vertical dots on top right corner, click on that and select packages, then search for recorder package and if it is in default state, please select the previous version of it and save the changes and try to capture the elements on web.

Thanks​