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Unable to Locate Element

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Hello team

At  thetime of  execution of my Automation Anywhere bot, I faced an error message stating 'Unable to Locate Element' when trying to interact with a specific element on a web page. I've verified that the element exists and have checked the selectors, but the issue not resolved.

Has anyone else faced a similar problem during bot execution, and if so, how did you resolve it? Any help would be greatly appreciated. Checked https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/bots/my-bots/cloud-first-bot.htmlrpa

Thank you 

gregbowers

Best answer by emilyhayes

gregbowers wrote:

Hello team

At  thetime of  execution of my Automation Anywhere bot, I faced an error message stating 'Unable to Locate Element' when trying to interact with a specific element on a web page. I've verified that the element exists and have checked the selectors, but the issue not resolved.

Has anyone else faced a similar problem during bot execution, and if so, how did you resolve it? Any help would be greatly appreciated. Checked https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/bots/my-bots/cloud-first-bot.htmlrpa

Thank you 

gregbowers

Hello Greg,

I've encountered similar issues with 'Unable to Locate Element' errors in Automation Anywhere. A few things to try:

  1. Ensure the page has fully loaded before interacting with the element—adding a delay or using a "Wait" command can help.
  2. Double-check if the element is inside an iframe, and if so, switch the frame before interacting with it.
  3. Try using different selector types (XPath, CSS selectors) or dynamic selectors if the webpage content changes frequently.

These steps often resolve the issue. Hope this helps!

Best regards,
Emily

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3 replies

Ganesh Bhat
Most Valuable Pathfinder
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  • Ganesh BhatMost Valuable Pathfinder
  • Most Valuable Pathfinder
  • 73 replies
  • April 27, 2024

@gregbowers could you please share error screenshot for better understanding 

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  • emilyhayes
  • Cadet | Tier 2
  • 1 reply
  • Answer
  • October 11, 2024
gregbowers wrote:

Hello team

At  thetime of  execution of my Automation Anywhere bot, I faced an error message stating 'Unable to Locate Element' when trying to interact with a specific element on a web page. I've verified that the element exists and have checked the selectors, but the issue not resolved.

Has anyone else faced a similar problem during bot execution, and if so, how did you resolve it? Any help would be greatly appreciated. Checked https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/bots/my-bots/cloud-first-bot.htmlrpa

Thank you 

gregbowers

Hello Greg,

I've encountered similar issues with 'Unable to Locate Element' errors in Automation Anywhere. A few things to try:

  1. Ensure the page has fully loaded before interacting with the element—adding a delay or using a "Wait" command can help.
  2. Double-check if the element is inside an iframe, and if so, switch the frame before interacting with it.
  3. Try using different selector types (XPath, CSS selectors) or dynamic selectors if the webpage content changes frequently.

These steps often resolve the issue. Hope this helps!

Best regards,
Emily

Micah.Smith
Automation Anywhere Team
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  • Micah.Smith
  • Automation Anywhere Team
  • 427 replies
  • October 14, 2024

Hey Greg - when you take a look at the object properties that were recorded at time of capture, you may want to to customize those a bit (I.e. provide a different xpath or remove other objects - like “path” in an effort to minimize any confusion that may occur when running your automation on this site. The more you can share about the page you’re working with and the object you’re interacting with, the more specific the guidance can be

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