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I was able to launch a bot task on 28-Sept-2022 after a long pending bot task was removed from the In Progress Activity queue in Community 2 Edition. However this 28-Sept task is not running until now.


  • Cadet | Tier 2
  • 1 reply

I have tried to stop and start the bot agent service but the issue is still not resolved.

 

I have also tried to delete the device but was unable to do so as it prompted error message "Cannot delete device, as it is part of an active bot deployment".

 

Appreciate if issue can be resolved for Community 2.

Best answer by arjun.meda

We have a solution for this issue. Please try this tool to delete the device and let us know if it helps:

https://rpademo.automationanywhere.com/deletedevice.php

 

cc: @Aaron.Gleason 

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9 replies

Fouad G. Sabry
Forum|alt.badge.img+4
  • Navigator | Tier 3
  • 21 replies
  • October 3, 2022

The 22 Relevant Posts with Similar Symptoms are pending resolution since more than 3 weeks now:

 

1- https://apeople.automationanywhere.com/s/question/0D52t00001bVtQoCAK/how-to-resolve-the-issue-if-bot-has-struck-while-running-and-unable-to-run-bots

2 - https://apeople.automationanywhere.com/s/question/0D52t00001bVGbmCAG/i-still-get-the-error-unknown-user-username-is-already-running-a-bot-on-the-device-if-the-problem-persists-contact-your-system-administrator-can-anybody-help-me

3 - https://apeople.automationanywhere.com/s/question/0D52t00001bVC6qCAG/even-after-i-added-my-device-and-tried-to-connect-with-my-system-but-it-is-not-getting-connected

4 - https://apeople.automationanywhere.com/s/question/0D52t00001bUxbiCAC/why-i-am-getting-this-error-while-i-trying-to-run-a-bot-unknown-user-username-is-already-running-a-bot-on-device-if-the-problem-persists-please-contact-your-system-administrator

5 - https://apeople.automationanywhere.com/s/question/0D52t00001b4WftCAE/hi-community-edition-keeps-throwing-the-error-message-cant-run-xyz-due-to-active-bot-deployment-ive-tried-all-the-solutions-available-on-the-community-including-task-manager-end-task-logging-out-deleting-bot-runner-nothing-works

6 - https://apeople.automationanywhere.com/s/question/0D52t00001b3e8GCAQ/inprogress-unknown-error

7 - https://apeople.automationanywhere.com/s/question/0D52t00001b3HyGCAU/how-to-remove-the-bot-from-in-progress-section

8 - https://apeople.automationanywhere.com/s/question/0D52t00001b2rbZCAQ/issue-with-community-2-edition

9 - https://apeople.automationanywhere.com/s/question/0D52t00001b2VD6CAM/infinite-pending-execution-problem-what-can-i-do

10 - https://apeople.automationanywhere.com/s/question/0D52t00001b2GKfCAM/device-is-disconnected-after-bot-execution-fails-i-cannot-able-to-deletereconnect-to-device-because-it-is-showing-cannot-delete-device-it-is-part-of-bot-deployment-and-also-have-progress-execution-issue-in-inprogress-activity

 


Fouad G. Sabry
Forum|alt.badge.img+4
  • Navigator | Tier 3
  • 21 replies
  • October 3, 2022

11 - https://apeople.automationanywhere.com/s/question/0D52t00001b1qpwCAA/community-edition-still-shows-my-device-connected-even-though-the-agent-service-is-stopped

12 - https://apeople.automationanywhere.com/s/question/0D52t00001b1kBfCAI/cannot-deletedisconnect-device-from-control-room-cannot-run-bot-as-it-is-indicating-an-active-deployment-is-in-progress-although-no-bots-are-running-please-advice

13 - https://apeople.automationanywhere.com/s/question/0D52t00001b1iL2CAI/unable-to-disconnect-device-from-control-roomor-reinstall-device

14 - https://apeople.automationanywhere.com/s/question/0D52t00001b1hMVCAY/cannot-delete-device-as-it-is-part-of-an-active-bot-deployment

15 - https://apeople.automationanywhere.com/s/question/0D52t00001b1hFFCAY/cannot-deletedisconnect-device-from-control-room-cannot-run-bot-as-it-is-indicating-an-active-deployment-is-in-progress-although-no-bots-are-running-please-advice

16 - https://apeople.automationanywhere.com/s/question/0D52t00001b0rvkCAA/why-am-i-getting-this-error-while-trying-to-run-a-bot-unknown-user-username-is-already-running-a-bot-on-device-if-the-problem-persists-please-contact-your-system-administrator

17 - https://apeople.automationanywhere.com/s/question/0D52t00001aZxfiCAC/how-to-stop-a-botprocess-from-activity-manager

18 - https://apeople.automationanywhere.com/s/question/0D52t00001aZv2ECAS/not-able-to-run-my-bot-device-not-ready-for-deployment

19 - https://apeople.automationanywhere.com/s/question/0D52t00001aZqnoCAC/we-are-not-able-to-trigger-the-bot-from-aa-control-room-can-you-please-help-us-how-can-why-we-are-not-able-to-trigger-the-bot-from-aa-control-room

20 - https://apeople.automationanywhere.com/s/question/0D52t00001aYJvQCAW/i-am-not-able-to-connect-to-community-edition-and-it-is-showing-the-device-is-disconnected-but-i-have-tried-by-uninstalling-the-bot-agent-and-connecting-again-but-it-didnt-work-and-it-is-asking-to-contact-administrator

21 - https://apeople.automationanywhere.com/s/question/0D52t00001aYB8RCAW/not-able-to-delete-existing-device-in-community-edition-control-room-aa360-error-device-is-part-of-active-deployment-no-tasks-are-running-although

22 - https://apeople.automationanywhere.com/s/question/0D52t00001aY1PNCA0/i-am-not-able-to-run-bot-on-my-machine-out-of-sudden-tried-restarting-and-loginlogout-but-its-not-working


Forum|alt.badge.img+3
  • Cadet | Tier 2
  • 5 replies
  • April 19, 2024

@Fouad G. Sabry and it’s been a year and the story continues.

No wonder why A360 isn’t making to top, among other RPA tools.


arjun.meda
Automation Anywhere Team
Forum|alt.badge.img+12
  • Automation Anywhere Team
  • 47 replies
  • Answer
  • April 19, 2024

We have a solution for this issue. Please try this tool to delete the device and let us know if it helps:

https://rpademo.automationanywhere.com/deletedevice.php

 

cc: @Aaron.Gleason 


Forum|alt.badge.img+3
  • Cadet | Tier 2
  • 5 replies
  • April 19, 2024

Somehow found the API solution on youtube (of course not the A360 channel).

Thank you for posting this as well.


arjun.meda
Automation Anywhere Team
Forum|alt.badge.img+12
  • Automation Anywhere Team
  • 47 replies
  • April 19, 2024

@aakash 2100 Glad to know your issue is resolved, thanks for sharing the update.


arjun.meda
Automation Anywhere Team
Forum|alt.badge.img+12
  • Automation Anywhere Team
  • 47 replies
  • April 19, 2024

@Fouad G. Sabry @SDM.S Please try the suggested solution and let us know if it works for you.


Fouad G. Sabry
Forum|alt.badge.img+4
  • Navigator | Tier 3
  • 21 replies
  • April 19, 2024

Hello @arjun.meda,

Hope everything is OK at your end and thanks a lot for your kind support in advance.

Actually, I have a different issue now, and I wish you can help me.

In Activity | In Progress, there is a pending execution entry for a bot since 2022 and I have everything you can imagine to delete it.

Till now, it is does not harm, but it will be wonderful to see this entry deleted.

Do you have any tip or trick?

Thanks again.

Regards,

Fouad Sabry

 


arjun.meda
Automation Anywhere Team
Forum|alt.badge.img+12
  • Automation Anywhere Team
  • 47 replies
  • April 19, 2024

@Fouad G. Sabry - Thanks for sharing your query. I will check on this and get back.


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