Skip to main content
Question

IQ Document Automation Extract Failed

  • November 5, 2022
  • 3 replies
  • 468 views
M
Forum|alt.badge.img+7

Hello,

 

I'm trying to create a new instance using document automation. After create and define the fields. tried to process document but I Get this Error

EXTRACT_FAILED - [Native] : 500 : INTERNAL_FAILURE : An exception occurred during image processing

 

image

    3 replies

    Tamil Arasu10
    Most Valuable Pathfinder
    Forum|alt.badge.img+16
    • Tamil Arasu10Most Valuable Pathfinder
    • Most Valuable Pathfinder
    • 3275 replies
    • November 6, 2022

    Hi @Mohamed Timor​ ,

     

    Please restart all the AA services to fix this issue.

    _Tamil_
    C
    Most Valuable Pathfinder
    Forum|alt.badge.img+19
    • ChanduMohammadMost Valuable Pathfinder
    • Most Valuable Pathfinder
    • 2693 replies
    • November 7, 2022

    Hi @Mohamed Timor​ 

     

    500 is server side error. Can you try again, If there is no luck I'd recommend opening a support ticket with AA using below link

     

    https://apeople.automationanywhere.com/s/support/p>

     

    if you don't have access to the above link, Send an email to AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

    Chand
    MD 4411
    Cadet | Tier 2
    Forum|alt.badge.img+1
    • MD 4411
    • Cadet | Tier 2
    • 3 replies
    • February 19, 2024

    Hi @Mohamed Timor 


    Update the package of download and extraction task bots. It will work.

    Reply


    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings