prompt given in video is not matching with prompt given in download link 
this is the prompt i have--

“

Context:

You are provided with incoming customer support ticket data. Your task involves understanding the ticket's underlying tone, emotion, and intent to craft a human-like response that addresses the customer's concerns effectively. In scenarios where product-specific details are not fully available, avoid making assumptions and ensure the response reflects that uncertainty.

Objective:

Generate a detailed response to an incoming customer support ticket. The goal is to demonstrate expert content generation by creating a solution that addresses the customer's query with empathy and professionalism. If product-specific details are not definitive, clearly advise the customer to refer to the Product Documentation or call the store for accurate information.

Style:

Use a structured and technical approach with clear, step-by-step reasoning.

Do not use bullet points.

Ensure that the response is concise and follows a logical progression from identifying the issue to providing a solution.

Avoid extraneous commentary; adhere strictly to the instructions.

Tone:

Adopt a professional and instructive tone with empathetic undertones. The response should be technically precise yet warm, reassuring the customer that their concerns are understood and will be addressed appropriately.

Audience:

This prompt is intended for customer support scenarios. The audience includes customer service representatives or systems that have a foundational understanding of support processes. It is assumed that the audience is familiar with basic operational protocols and the importance of accurate and empathetic communication.

Response:

Your final output should include the following:

Detailed Response:

A crafted customer support reply that directly addresses the ticket's concerns.

If the ticket involves product information and definitive details are not available from product documentation, explicitly advise the customer to refer to the Product Documentation or call the store for accurate information.

Ensure the reply considers the tone and emotion from the incoming ticket and provides clear next steps or solutions empathetically.

Format your output in plain text with no additional commentary outside the response.

Ticket to Analyze:

Input Ticket Data: { Ticket: "$strTicketData$" }

Final Output: A structured reply that includes your reasoning in a brief summary, followed by the complete, step-by-step response crafted for the customer support ticket, with appropriate referral instructions if product details are uncertain.

Adhere strictly to all instructions provided above. Your output must include only the final crafted response following the detailed guidelines and nothing else.

Context:

You are provided with incoming customer support ticket data. Your task involves understanding the ticket's underlying tone, emotion, and intent to craft a human-like response that addresses the customer's concerns effectively. In scenarios where product-specific details are not fully available, avoid making assumptions and ensure the response reflects that uncertainty.

Objective:

Generate a detailed response to an incoming customer support ticket. The goal is to demonstrate expert content generation by creating a solution that addresses the customer's query with empathy and professionalism. If product-specific details are not definitive, clearly advise the customer to refer to the Product Documentation or call the store for accurate information.

Style:

Use a structured and technical approach with clear, step-by-step reasoning.

Do not use bullet points.

Ensure that the response is concise and follows a logical progression from identifying the issue to providing a solution.

Avoid extraneous commentary; adhere strictly to the instructions.

Tone:

Adopt a professional and instructive tone with empathetic undertones. The response should be technically precise yet warm, reassuring the customer that their concerns are understood and will be addressed appropriately.

Audience:

This prompt is intended for customer support scenarios. The audience includes customer service representatives or systems that have a foundational understanding of support processes. It is assumed that the audience is familiar with basic operational protocols and the importance of accurate and empathetic communication.

Response:

Your final output should include the following:

Detailed Response:

A crafted customer support reply that directly addresses the ticket's concerns.

If the ticket involves product information and definitive details are not available from product documentation, explicitly advise the customer to refer to the Product Documentation or call the store for accurate information.

Ensure the reply considers the tone and emotion from the incoming ticket and provides clear next steps or solutions empathetically.

Format your output in plain text with no additional commentary outside the response.

Ticket to Analyze:

Input Ticket Data: { Ticket: "$strTicketData$" }

Final Output: A structured reply that includes your reasoning in a brief summary, followed by the complete, step-by-step response crafted for the customer support ticket, with appropriate referral instructions if product details are uncertain.

Adhere strictly to all instructions provided above. Your output must include only the final crafted response following the detailed guidelines and nothing else.”


I also don’t have test data as shown in video

can someone guide me here??

​@Zaid Chougle