Hi , I have a scenario where the Bot machine got hung while it’s running the bot , i need to always clear gloabl cache of AA so that it will re run in a proper way. Any best option available to check if the device is running or it’s suck for hours ?
Solved
AA Steps Hung
+3Best answer by ravi.pothana
Hi
Lets check few things:
- Check the Bot status in “Activity” tab during the execution of the bot.
https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/activity/cloud-activity-in-progress.html - Analyze Bot Agent log files for any errors.
The Bot Agent log files are available at C:\ProgramData\AutomationAnywhere\BotRunner\Logs on your device. The following files are available at this location:Bot_Launcher:
Captures information about the execution of a bot such as the operations performed, events triggered, and errors encountered by the bot.
https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/working-with-automation-tasks/analyze-bot-agent-logs.html -
Verify there is enough disk space available on the bot runner machine.
Free space required increases with the project size. Recommendation: Have at least 40-50 GB of free disk space for each long-term project.https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/cloud-requirements-operating-system-compatibility.html -
Try restarting the bot agent service, also verify bot agent is installed at “system level” instead of “user level”
-
Ensure there is no proxy or firewall that is blocking the communication between control room and bot agent machine.
+9Hi
It is so great to meet you!
To ensure you get the best help, it has been requested that you submit a support ticket.
Support or email at support@automationanywhere.com
Pathfinder Community Team
Hi
Lets check few things:
- Check the Bot status in “Activity” tab during the execution of the bot.
https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/activity/cloud-activity-in-progress.html - Analyze Bot Agent log files for any errors.
The Bot Agent log files are available at C:\ProgramData\AutomationAnywhere\BotRunner\Logs on your device. The following files are available at this location:Bot_Launcher:
Captures information about the execution of a bot such as the operations performed, events triggered, and errors encountered by the bot.
https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/working-with-automation-tasks/analyze-bot-agent-logs.html -
Verify there is enough disk space available on the bot runner machine.
Free space required increases with the project size. Recommendation: Have at least 40-50 GB of free disk space for each long-term project.https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/cloud-requirements-operating-system-compatibility.html -
Try restarting the bot agent service, also verify bot agent is installed at “system level” instead of “user level”
-
Ensure there is no proxy or firewall that is blocking the communication between control room and bot agent machine.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.