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Question

Error: User is already running a bot on device


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I am currently trying to build a bot in Community edition, however, it suddenly pop up a error message of "User is already running a bot on device" when I try to run my robot.

Message details:
UNKNOWN: User is already running a bot on device
If the problem persists, please contact your system administrator.

I have checked the activity under "In process activity", there is nothing exist and I cannot solve this problem even I close bot agent in task manager, reopen AA restart my computer, anyone knows the reason of such situation and how can i solve it? many thanks!!!

5 replies

rbkadiyam
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  • Navigator | Tier 3
  • 578 replies
  • March 2, 2023

@blue lei  Restart VDI/ machine.. if not resolved

delete automation anywhere folder under c:\windows\system32\config\systemprofile\appdata\local  & restart VDI


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  • Author
  • Cadet | Tier 2
  • 2 replies
  • March 3, 2023

hi rbkadiyam,

I have restarted Restart VDI and machine and it’s still not resolved,

but i cant use third method as the my system is blocked this location for the company rules.

Is there any other solution to force end the process?


rbkadiyam
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  • Navigator | Tier 3
  • 578 replies
  • March 3, 2023

@blue lei you can engage your desktop team to delete the folder and restart your machine


Padmakumar
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  • Navigator | Tier 3
  • 785 replies
  • March 4, 2023

Hi @blue lei ,

 

Please try to restart the Automation Anywhere Bot Agent service or Stop the service first and Start it after 15-30 seconds.


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  • Cadet | Tier 2
  • 1 reply
  • April 2, 2023

@Automation Anywhere Team  Waste of time… I tried All the ways even I tried After a week same issue. how we will upgrade to Enterprise Edition, even you did not satisfied the Customer at beginning itself. bad experience. I will tell some more colleagues about the loop holes. very bad experience and I am done with it.


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