Learning Journey

Where to Get Help

  • 9 September 2020
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Overview: Learning a new skill is challenging - especially when you’re learning on your own - and especially when you’re stuck on something. Thankfully, Automation Anywhere provides some excellent resources to help you get unstuck when you find yourself unsure how to solve a particular problem or deal with an issue you’re seeing. In this learning experience, we’ll break down some of the best available resources to get all your issues straightened out.


When learning a new technical skill, there’s this challenging jump that learners must make: leaping from the comfort of doing well laid out tutorials with explicit instruction, to starting to solve problems where the steps to get to that final solution aren't so clear. Welcome to the life of being a problem solver! All joking aside, it can be intimidating when you get stuck on something, especially when you don't feel like you know where to turn to get the problem straightened out. Let’s take a look at some resources made available by Automation Anywhere to help resolve those roadblocks and get you back on track!


To Do


Check the documentation

One of the quickest ways to get your questions answered or to get clarity on a specific topic is to check the documentation. Even experienced bot builders will commonly refer to the documentation when using a new package or creating a bot to do something they’ve never done before.

  • Example: Assume you’re wanting your bot to read text from an image and you’re not sure how to do it. It looks like you might need the OCR Package…how would you find more information on the use of this package in the documentaion?



Search and Ask on the APeople Forums

APeople is Automation Anywhere’s forum for all things bot building, problem solving, troubleshooting, and debugging. Search the forums for keywords related to the topic you're trying to better understand to see how other users solved their issues. Not seeing any topics addressing your issue? Ask! Create a new post to ask the community for help on your issue, being as specific as possible to describe the scenario, what’s happening, and what the end goal is. Customers, partners, and even people from the Automation Anywhere staff, will often read through topics and share their expertise with those who are stuck on a particular topic.



Open a support request

If you’ve checked the documentation and already checked aPeople, then it might be time to open a support request. Support requests give Automation Anywhere customers the ability to get direct help on their issue from the knowledgeable Automation Anywhere support staff. Create a new support request, provide the required case details, and be as specific as possible in your description - providing attachments where appropriate - for the most direct path towards issue resolution. The support request route can be especially useful to resolve any Control Room or Bot Agent connectivity issues which don’t have an immediate cause or obvious resolution.





The bad news about learning a new technical skills is that you will get stuck…it happens to all of us. The good news is that by establishing the habits of checking the documentation, searching through the forums, and knowing when/where to open a support request, you’ll soon find that your times of getting stuck will be fewer and further in between. It’s OK to get stuck, it’s OK to get frustrated from time to time. It’s most important that you know how to push past those times and not give up!





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