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Welcome to the Pathfinder Community Edition FAQ!

Whether you're new to Automation Anywhere's Community Edition or an experienced user, this community led FAQ page is designed to assist you in getting started, navigating the features, and troubleshooting common issues.

Please note that this FAQ is an iterative document that will be regularly evaluated and updated to ensure it remains a valuable resource for the Pathfinder Community Edition users.

Explore the sections below and start your journey in becoming an Automation Anywhere product expert.

 

Getting Started

  • What is Automation Anywhere Community Edition?
    • Automation Anywhere Community Edition is a free version of Automation Anywhere's software platform that allows individuals and small teams to automate tasks and processes.
    • Important Link: Community Edition Download Page

 

 

  • Can I use Automation Anywhere Community Edition for commercial or enterprise-level projects?
    • Automation Anywhere Community Edition is primarily designed for individual users and small teams to explore and experiment.

 

 

 

Troubleshooting 

  • I just registered for Community Edition and have not yet received my password via email.

These emails typically hit spam. Please search for an email from communityedition@automationanywhere.com  with the subject line “Welcome to Automation Anywhere Community Edition". Please note that these emails can take up to 24 hours to be delivered to your inbox.

  • How to calculate datetime differences in Automation Anywhere A360?

To calculate datetime differences in Automation Anywhere A360 and add time (e.g., 120 minutes):

  • Retrieve the Current Date and Time:
    • Use the Get Current Date /Time command to capture the current datetime.
  • Add Minutes to the Current Time:
    • Use the Add Time action under the Cloud package to add 120 minutes to the current datetime.
    • Specify the datetime variable and the amount of time to add (in this case, 120 minutes).

See Automation Anywhere documentation on using the Add Time action for more information.
 

  • I tried to reset my password and never got an email to continue with the reset.

Please search for an email from communityedition@automationanywhere.com. Still no email? Please email community@automationanywhere.com with the date and time you requested the password reset.

  • Why am I unable to capture an object on a dynamic webpage?

One reason this issue arises is because the page is dynamic, causing the DOMXPath and Path values to change with each page load, rendering the original capture invalid. To resolve this, examine the Recorder: Capture>Object properties on repeated page accesses to identify any patterns or unique identifiers. Since the DOMXPath or Path aren’t static on dynamic webpages, you might consider using a wildcard, but thorough testing is necessary to understand how the property values change. See this Automation Anywhere University course: Accelerating with the Recorder Package: Repeating Web Objects for an example of working with dynamic objects.
 

  • Why does a Recorder:Capture Set Text action not work in Automation Anywhere?

Sometimes, the "Set Text" action updates the screen visually, but the characters don’t register in the input control, causing the input text box to appear empty on submission. A good workaround is to add a delay time between keystrokes. This simulates actual keystrokes, allowing the interface to register the characters individually. A delay of 40 milliseconds works well, but you can experiment with shorter times to find the optimal delay.
 

  • Why am I stuck at the deploy screen in Automation Anywhere?

This is a symptom of a issue with the installed bot agent. You will have to uninstall and reinstall your device.

On your device search for and open the Apps & Features program. Click Automation Anywhere Bot Agent and select Uninstall. Next you need to delete your Community Edition device, before reinstalling the Bot Agent via the CE Control Room. Try using this tool https://rpademo.automationanywhere.com/deletedevice.php
 

  • I am not recieving emails with Community Edition credentials

Check with your IT department to see if they have filtered the email, and if they can allow-list emails from  communityedition@automationanywhere.com.

If that doesn't resolve the issue, try signing up using a Gmail account. If you still can't find the email, we recommend reaching out to our dedicated Pathfinder Community Team at community@automationanywhere.com for further assistance.

  • How to delete Community Edition device ?

To remove the device, open your Control Room, go to Manage > Devices. Then click the right side three-dot hover menu, and select the delete icon. If that doesn’t work, follow the steps below.

  1. Right-click on your device name and select Copy link address.
  2. Open this webpage: Delete Community Edition Device.
  3. Paste that link into the Device name link field below.

Note: You will be logged out of your Control Room. Just log in again and you can connect your Bot Agent to your local device.
 

  • My Bot Agent isn't connecting to the control room

Bot Agent Issue: If you’re unable to open the Bot Agent on your machine, ensure that the Bot Agent service is running. You can check the logs for any specific error messages. Look for the nodemanager.log files located in C:\ProgramData\AutomationAnywhere\BotRunner\logs.
Restart Bot Agent Services:

  • Open the Services application on your machine (you can search for “Services” in the Windows Start menu).
  • Look for the “Automation Anywhere Bot Agent” service.
  • Right-click on it and select “Restart.”
  • Restart Bot Agent Services This action will stop and then start the Bot Agent services, which might resolve any underlying issues.

Reinstall Bot Agent:

  • Delete the device from the Control Room.
  • Uninstall the Bot Agent from your machine.
  • Reinstall the Bot Agent and register your device again with the Control Room.

Please also check documentation Get Started with Bot Agent

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