Automating Customer Complaint Escalation with Governance

Join our Community Captain Akbar Shaik from Novatio Solutions as he shares his Customer Complaint Routing Agent (SurveyMonkey + Twilio) a practical approach about turning survey feedback into timely action without losing control of the process. Incoming responses are automatically categorized by severity. Critical complaints are routed for quick human review before approved alerts are sent instantly to key stakeholders via SMS. The result: faster response to customers who need most attention improving customer experience, reduced manual sorting, and built-in accountability at every step. 

This is a space to learn from each other, ask questions, and be inspired by one of our  Agentic Bounty challenge winners!