Hi ​@vivekAA,

I hope you have sent mail on below ID;
community@automationanywhere.com

Normally the support team should revert within 24hrs to 48hrs. Since it is more than a week in your case, ​@Lu.Hunnicutt can help you with it.

Also, it is worth to check the status of your Badge within the Accredible as the AA Certificates & Badges are hosted there.

​@Padmakumar Yes I have sent email to community@automationanywhere.com and checked Accredible as well, badge/certificate is not updated.

Ok. You may also reach out to the University support team on this 
learning@automationanywhere.com

However, as suggested, Lu’s involvement can fasten the response.

Hi ​@vivekAA -- I’m opening up a ticket for you and will cc you. Sorry this is happening!