Question

Why I am getting this error while I trying to run a bot? UNKNOWN: User: (username) is already running a bot on device: If the problem persists, please contact your system administrator.

  • 28 September 2022
  • 1 reply
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Why I am getting this error while I trying to run a bot? UNKNOWN: User: (username) is already running a bot on device: If the problem persists, please contact your system administrator.

1 reply

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@Ankit Singh​ 

 

Hi Please refer and follow the steps mentioned in the below link:

 

Download the Post Man API and follow the steps mentioned in the below article.

 

https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environments

 

After performing the steps delete the device and register the device.

 

If you are still facing an issue then please create a support case.

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get access.

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