While executing a MessageBox Bot I am getting error "We found an issue that prevents the bot from running."

Hi @Shruti Kirti​ ,

Can you restart Bot Agent Service and try again?

Can you share error screenshot & Code Snippet?

Hi @ChanduMohammad S​ I restarted the services but this has not helped.

This is the error which we get

And code snippet is

Hello @Arjun Meda​ 

We have another issue, where we see 2 active version of package as "Default". Super user (AAE Admin - without any other role) is also unable to disable any package.

Here when I keep the package anything (Default or non default) I am getting the same error:

Package being used right now is

@Shruti Kirti​ 

Change the package version for the Message box action and try executing to see if it works.

I assume you are able to run other bots, can you confirm?

Hi @Shruti Kirti​ ,

The issue is due to multiple default package for Message box action. This needs a clean up in the db to overcome the error.

Please contact Support if the issue still persists.