Question

While executing a MessageBox Bot I am getting error "We found an issue that prevents the bot from running."

  • 11 January 2022
  • 7 replies
  • 37 views

It says "Search for 'preprocessing' on

https://docs.automationanywhere.com/csh?context=csh-preprocessing-error-messages/p>

to find the most common ". When I check the link, I am unable to find anything matching my scenario as my BOT has just a message Box containing "Hi"

 

If someone has faced similar scenario please suggest where I might be going wrong.


7 replies

Userlevel 4
Badge +8

Hi @Shruti Kirti​ ,

 

Can you restart Bot Agent Service and try again?

Userlevel 4
Badge +8

Can you share error screenshot & Code Snippet?

Hi @ChanduMohammad S​ I restarted the services but this has not helped.

Error MessageThis is the error which we get

And code snippet is

 

CodeSnippet

Hello @Arjun Meda​ 

 

We have another issue, where we see 2 active version of package as "Default". Super user (AAE Admin - without any other role) is also unable to disable any package.

 

Here when I keep the package anything (Default or non default) I am getting the same error:

Package being used right now is

MessageBoxPackage

Userlevel 4
Badge +8

@Shruti Kirti​ 

Change the package version for the Message box action and try executing to see if it works.

I assume you are able to run other bots, can you confirm?

Userlevel 4
Badge +8

Hi @Shruti Kirti​ ,

 

The issue is due to multiple default package for Message box action. This needs a clean up in the db to overcome the error.

Please contact Support if the issue still persists.

Reply