What is meant by bot Agent?

@PALLA SANKARA​  :

Please find the document below which explains about bot agent

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/bot-agent/bot-agent-overview.html

if you still have any queries then please create a support case

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.