Please find the document below which explains about bot agent
if you still have any queries then please create a support case
How to create a support case :
https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud
if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.