I created a new user before the user’s email account was set up. Now that the emails are actually going to an inbox (confirmed), they are not receiving the account verification/activation email. I think AA360 received an undeliverable message and won’t send the confirmation email to the same address again. I have tried:Resending verification email from Control Room Checking spam/junk etc. Deleting and re-creating the user Changing the user’s email address, verifying by clicking the link, changing it back Waiting 24 hours between changes Updating the “emailVerified” field via the Control Room API Deleting/Re-Creating the user via the API Automation 360 build 23207Automation 360 Cloud : Control Room - US Central 1Environment - PROD

User Account Activation/Verification Problem

I created a new user before the user’s email account was set up. Now that the emails are actually going to an inbox (confirmed), they are not receiving the account verification/activation email. I think AA360 received an undeliverable message and won’t send the confirmation email to the same address again.

I have tried:

Resending verification email from Control Room
Checking spam/junk etc.
Deleting and re-creating the user
Changing the user’s email address, verifying by clicking the link, changing it back
Waiting 24 hours between changes
Updating the “emailVerified” field via the Control Room API
Deleting/Re-Creating the user via the API

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