Skip to main content
Question

Update workitemstatus ON_HOLD

  • May 19, 2026
  • 2 replies
  • 14 views
prathamesh.dhavale
Cadet | Tier 2

Hi Team,
I am using AA360 use case, Where I want to update the records if there are consecutive exceptions then status to ON_HOLD.
As UpdateStatus endpoint is not valid anymore which API should be used?
Please suggest.
Thank you,
Prathamesh Dhavale.

2 replies

Tamil Arasu10
Most Valuable Pathfinder
Forum|alt.badge.img+6
  • Tamil Arasu10Most Valuable Pathfinder
  • Most Valuable Pathfinder
  • May 20, 2026

Hi ​@prathamesh.dhavale,

Please check out the link.

 

If counter reaches threshold (e.g., 2 or 3 consecutive failures),

call: PUT /v4/wlm/queues/{queueId}/workitems/{workItemId} with status=ON_HOLD

 

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/wlm-api-supported-v3.html#tag/Queues

 

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/control-room-api/cloud-control-room-apis.html?_gl=1*tb2gc2*_gcl_au*Mjg3NTU4NDY2LjE3Nzc0NDcxNTE.*_ga*MjEwMDY4NDc4MS4xNzc3NTM3OTAx*_ga_DG1BTLENXK*czE3NzkyNjE5MzEkbzExJGcxJHQxNzc5MjYyMjYxJGo1NyRsMCRoNzc3NDc0NTcx&_fsi=Ec3s8tqv

 

_Tamil_
prathamesh.dhavale
Cadet | Tier 2

Can you please share the body that we need to pass?
I am using this for if there are consecutive exceptions then bot will directly mark the items ON_HOLD.

Terms & ConditionsAccessibility statement