Hi @Rajesh 6934 

Can you share error message screenshot?

Hi @ChanduMohammad 

PFA Error screenshot

Hi @Rajesh 6934 

Can you uninstall Bot Agent and try connecting device again? Checkout below tutorial for the same

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/devices/cloud-add-local-device.html

@Rajesh 6934 

• Stop AABotAgent service in runner / device,
• Remove AutomaitonAnywhere folder under C:\Windows\System32\config\systemprofile\AppData\Local
• Start AABotAgent Service 
• Open browser and hit control room URL and connect local device