Unable to use AI Automation

✅ Immediate Actions to Take

1. 📊 Check Current Credit Usage & Balance

• Log in to ai.automationanywhere.com
• Navigate to Settings → Usage or Billing section
• Review:
  • Total credits allocated for the billing period
  • Credits consumed to date
  • Credits remaining
  • Billing period reset date

2. 📅 Identify When the Billing Period Resets

• If the reset date is imminent (days away), the simplest resolution may be to wait for the new billing cycle to begin, after which credits are automatically replenished.

3. 💳 Purchase Additional Credits / Upgrade Plan

• If the reset date is far away and there is an urgent need to create agents:
  • Contact your Automation Anywhere Account Manager or Customer Success Manager to request a credit top-up or plan upgrade.
  • This is handled through the commercial/licensing team, not through a self-service portal in most cases.

4. 🔍 Audit Credit Consumption in Your Team

• Identify which users or processes are consuming the most credits.
• Look for:
  • Excessive test runs of AI agents consuming LLM tokens.
  • Automated/scheduled agent runs that may be running more frequently than intended.
  • Multiple team members building and testing agents simultaneously.
• Optimize usage to stay within the credit allocation going forward.