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Kamaraj V
Cadet | Tier 2
January 23, 2025
Question

Unable to run the bot using Community Edition

  • January 23, 2025
  • 3 replies
  • 105 views

Hi Team,

Good day!!

I am trying to run the bot using the community edition of automation anywhere but it is failing with the below message.

I tried to resolve the issue with the help of the links 

https://apeople.automationanywhere.com/s/article/A2019-Unable-to-run-bot-with-error?_fsi=OmAIEPnE&_gl=1*1eobi98*_gcl_au*NzEyNzIzNTQ1LjE3Mzc2MjQ0MzQ.*_ga*NTUzMzIxNzA2LjE3Mzc2MjQ0MzQ.*_ga_DG1BTLENXK*MTczNzYyNDQzNC4xLjEuMTczNzYyODQzOC4yNi4wLjk3MjUwNjY3&language=en_US

 

after trying few of the solutions it didn't work out as expected. Kindly let me know how to resolve the issue

3 replies

Aaron.Gleason
Automation Anywhere Team
Aaron.Gleason
Automation Anywhere Team
January 23, 2025

Try this page that I made to reset and remove the device, then re-add it:

https://developer.automationanywhere.com/deletedevice.php

Let me know if that doesn’t work for you.

    K
    Kamaraj VAuthor
    Cadet | Tier 2
    January 28, 2025

    Hi ​@Aaron.Gleason ,

    I tried to resolve the issue with the help of above link, but it didn't work as expected. I have additionally rebooted my local machine as well, even then it didn't work as expected.

     

    Thanks

    Kamaraj

    Aaron.Gleason
    Automation Anywhere Team
    Aaron.Gleason
    Automation Anywhere Team
    January 31, 2025

    The next steps are to clean out your system a bit:

    1. Uninstall your Bot Agent.
    2. Remove the contents of C:\ProgramData\AutomationAnywhere (this is a hidden folder)
    3. Reinstall your Bot Agent and connect it to the control room.

    You may also wish to make sure you don’t have firewall or anti-virus software that is interfering.

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