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Hi Everyone,

I am using the Send action from the Email Package, and the email is sent successfully with the following configuration:

  • Host: smtp.office365.com

  • Port: 587

  • Authentication Mode: Basic

  • Username: <my_username>

  • Password: <my_password>

However, when I use the Connect action to establish a connection with the email server, I receive an “invalid credentials” error. I have verified that the username and password are the same as those used in the Send action. The configuration for the Connect action is as follows:

  • Host: smtp.office365.com

  • Port: 993

  • Authentication Mode: Basic

  • Username: <my_username>

  • Password: <my_password>

Let me know if i am missing something..

Hi ​@TJan ,

 

Is MFA enabled for your account? If so, providing just your Email credentials won't work for connection.

Hi ​@Padmakumar ,

I’m using my official email address and would like to know how I can check if Multi-Factor Authentication (MFA) is enabled on my account. Also, is MFA required when sending emails?

If MFA is enabled, is there an alternative way to establish a connection with the email server?

Hi ​@Padmakumar ,

I’m using my official email address and would like to know how I can check if Multi-Factor Authentication (MFA) is enabled on my account. Also, is MFA required when sending emails?

If MFA is enabled, is there an alternative way to establish a connection with the email server?

 

You may need to check this with your IT team. MFA is common now-a-days in most of the organizations.

Please refer the below documentation for more details.

 

Using Connect action in Email package 

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