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Cadet | Tier 2
TJan
Cadet | Tier 2
May 15, 2025
Solved

Unable to retrieve emails while connecting to email server

  • May 15, 2025
  • 3 replies
  • 153 views

Hi Everyone,

I am using the Send action from the Email Package, and the email is sent successfully with the following configuration:

  • Host: smtp.office365.com

  • Port: 587

  • Authentication Mode: Basic

  • Username: <my_username>

  • Password: <my_password>

However, when I use the Connect action to establish a connection with the email server, I receive an “invalid credentials” error. I have verified that the username and password are the same as those used in the Send action. The configuration for the Connect action is as follows:

  • Host: smtp.office365.com

  • Port: 993

  • Authentication Mode: Basic

  • Username: <my_username>

  • Password: <my_password>

Let me know if i am missing something..

      Best answer by Padmakumar

      Hi ​@Padmakumar ,

      I’m using my official email address and would like to know how I can check if Multi-Factor Authentication (MFA) is enabled on my account. Also, is MFA required when sending emails?

      If MFA is enabled, is there an alternative way to establish a connection with the email server?

       

      You may need to check this with your IT team. MFA is common now-a-days in most of the organizations.

      Please refer the below documentation for more details.

       

      Using Connect action in Email package 

      3 replies

      Padmakumar
      Premier Pathfinder | Tier 7
      Padmakumar
      Premier Pathfinder | Tier 7
      May 15, 2025

      Hi ​@TJan ,

       

      Is MFA enabled for your account? If so, providing just your Email credentials won't work for connection.

      Padmakumar
        T
        Cadet | Tier 2
        TJanAuthor
        Cadet | Tier 2
        May 15, 2025

        Hi ​@Padmakumar ,

        I’m using my official email address and would like to know how I can check if Multi-Factor Authentication (MFA) is enabled on my account. Also, is MFA required when sending emails?

        If MFA is enabled, is there an alternative way to establish a connection with the email server?

          Padmakumar
          Premier Pathfinder | Tier 7
          PadmakumarAnswer
          Premier Pathfinder | Tier 7
          May 15, 2025

          Hi ​@Padmakumar ,

          I’m using my official email address and would like to know how I can check if Multi-Factor Authentication (MFA) is enabled on my account. Also, is MFA required when sending emails?

          If MFA is enabled, is there an alternative way to establish a connection with the email server?

           

          You may need to check this with your IT team. MFA is common now-a-days in most of the organizations.

          Please refer the below documentation for more details.

           

          Using Connect action in Email package 

          Padmakumar
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