Question

Unable to perform Run/Debug using same device with multiple users

  • 28 April 2022
  • 1 reply
  • 4 views

Hi,

We have shared device for multiple users. when we try to run/save the task getting alert as already some other user logged in. please advise that how to enable multi users privilege for one device in A360

 

Thanks,

chandra


1 reply

Userlevel 4
Badge +8

@Chandrasekar Babu​ :

 

 While installing the bot agent was it set to Multiple users? If not please try doing that. Navigate to Manage->Devices - > Edi device->Deployment tab to check if it is set to Multiple users.

 

if you are still facing an issue then please create a support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

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