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Babuch02
Cadet | Tier 2
April 28, 2022
Question

Unable to perform Run/Debug using same device with multiple users

  • April 28, 2022
  • 1 reply
  • 63 views

Hi,

We have shared device for multiple users. when we try to run/save the task getting alert as already some other user logged in. please advise that how to enable multi users privilege for one device in A360

 

Thanks,

chandra

    1 reply

    A
    Automation Anywhere Team
    Automation Anywhere Team
    Automation Anywhere Team
    June 20, 2022

    @Chandrasekar Babu​ :

     

     While installing the bot agent was it set to Multiple users? If not please try doing that. Navigate to Manage->Devices - > Edi device->Deployment tab to check if it is set to Multiple users.

     

    if you are still facing an issue then please create a support case

     

    How to create a support case :

    https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

     

    if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

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