Question

Unable to open the Control Room URL after shifting the on-prim server to Cloud. IP is changed but Hostname is same. Getting the error BAD GATEWAY. Need help where should I change IP so that URL get up and running

  • 13 August 2022
  • 1 reply
  • 83 views

This is very critical issue. Production is down. Need help on urgent basis.


1 reply

Userlevel 5
Badge +9

Hi @Nitin Kamboj​ ,

 

Good Day!

 

Please refer the below KB article for the reported error and follow the steps:

https://apeople.automationanywhere.com/s/article/How-to-change-the-Control-Room-IP-addresses-in-Cluster-environment/p>

https://apeople.automationanywhere.com/s/article/A2019-Control-room-Not-accessible-after-Installation-502-Bad-Gateway/p>

 

If you are still facing an issue then please create a support case

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud/p>

if you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

 

Thank you

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