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Unable to connect to the Control Room and it may be due to not being able validate the SSL certificate presented by the Control Room.

  • August 5, 2025
  • 9 replies
  • 81 views

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Hello Team,
Please i need your help
Unable to connect to the Control Room and it may be due to not being able validate the SSL certificate presented by the Control Room.

This may be due to multiple reasons. To continue, please 1. Check to see if the SSL certificate has been added to the Java Key Store that is bundled with the bot agent. Then, try again.

If you continue to see this message, please contact your system administrator.

Code: registration.error

 

 

Best answer by Padmakumar

 

Here is the soft copy of the article.

9 replies

Aaron.Gleason
Automation Anywhere Team
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  • Automation Anywhere Team
  • August 5, 2025

@oksam90 What is the URL of the control room you’re contacting?


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  • Author
  • Cadet | Tier 2
  • August 5, 2025

@oksam90 What is the URL of the control room you’re contacting?

It is a development instance.


Padmakumar
Premier Pathfinder | Tier 7
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  • Premier Pathfinder | Tier 7
  • August 5, 2025

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  • Author
  • Cadet | Tier 2
  • August 5, 2025

rbkadiyam
Premier Pathfinder | Tier 7
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  • Premier Pathfinder | Tier 7
  • August 5, 2025

@oksam90  please find attached document 


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  • Author
  • Cadet | Tier 2
  • August 5, 2025

@oksam90  please find attached document 

Thank you for your repjy but i don’t have access to the document.


Padmakumar
Premier Pathfinder | Tier 7
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  • Premier Pathfinder | Tier 7
  • Answer
  • August 6, 2025

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  • Author
  • Cadet | Tier 2
  • August 6, 2025

Hello, 
Thank you, I have access to the document.


Shreya.Kumar
Pathfinder Community Team
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  • Pathfinder Community Team
  • October 7, 2025

@oksam90 were you able to solve the issue using the steps in the document?