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oksam90
Cadet | Tier 2
August 5, 2025
Solved

Unable to connect to the Control Room and it may be due to not being able validate the SSL certificate presented by the Control Room.

  • August 5, 2025
  • 9 replies
  • 191 views

Hello Team,
Please i need your help
Unable to connect to the Control Room and it may be due to not being able validate the SSL certificate presented by the Control Room.

This may be due to multiple reasons. To continue, please 1. Check to see if the SSL certificate has been added to the Java Key Store that is bundled with the bot agent. Then, try again.

If you continue to see this message, please contact your system administrator.

Code: registration.error

 

 

Best answer by Padmakumar

Hi ​@oksam90,

 

Kindly refer the below article and follow steps.

 

https://apeople.automationanywhere.com/s/article/Getting-a-Unable-to-connect-to-Control-Room-not-being-able-to-validate-SSL-certficate?_gl=1*tszudz*_gcl_au*MzU2Nzg5NjczLjE3NTIyMzk5MDk.*_ga*MTQ4Mzc2NDA0Mi4xNzUyMjM5OTE0*_ga_DG1BTLENXK*czE3NTQ0MDU4OTQkbzE5JGcxJHQxNzU0NDA2NTU4JGozNSRsMCRoMTM2NzA0MjA3&sfdcIFrameOrigin=null

 

 

Thank you for your reply, but as you can see, I am not authorised to access this forum.

 

Here is the soft copy of the article.

9 replies

Aaron.Gleason
Automation Anywhere Team
Aaron.Gleason
Automation Anywhere Team
August 5, 2025

​@oksam90 What is the URL of the control room you’re contacting?

    O
    oksam90Author
    Cadet | Tier 2
    August 5, 2025

    ​@oksam90 What is the URL of the control room you’re contacting?

    It is a development instance.

    O
    oksam90Author
    Cadet | Tier 2
    August 5, 2025

    Hi ​@oksam90,

     

    Kindly refer the below article and follow steps.

     

    https://apeople.automationanywhere.com/s/article/Getting-a-Unable-to-connect-to-Control-Room-not-being-able-to-validate-SSL-certficate?_gl=1*tszudz*_gcl_au*MzU2Nzg5NjczLjE3NTIyMzk5MDk.*_ga*MTQ4Mzc2NDA0Mi4xNzUyMjM5OTE0*_ga_DG1BTLENXK*czE3NTQ0MDU4OTQkbzE5JGcxJHQxNzU0NDA2NTU4JGozNSRsMCRoMTM2NzA0MjA3&sfdcIFrameOrigin=null

     

     

    Thank you for your reply, but as you can see, I am not authorised to access this forum.

    rbkadiyam
    Premier Pathfinder | Tier 7
    rbkadiyam
    Premier Pathfinder | Tier 7
    August 5, 2025

    ​@oksam90  please find attached document 

    Ramesh B Kadiyam
      O
      oksam90Author
      Cadet | Tier 2
      August 5, 2025

      ​@oksam90  please find attached document 

      Thank you for your repjy but i don’t have access to the document.

      Padmakumar
      Premier Pathfinder | Tier 7
      PadmakumarAnswer
      Premier Pathfinder | Tier 7
      August 6, 2025

      Hi ​@oksam90,

       

      Kindly refer the below article and follow steps.

       

      https://apeople.automationanywhere.com/s/article/Getting-a-Unable-to-connect-to-Control-Room-not-being-able-to-validate-SSL-certficate?_gl=1*tszudz*_gcl_au*MzU2Nzg5NjczLjE3NTIyMzk5MDk.*_ga*MTQ4Mzc2NDA0Mi4xNzUyMjM5OTE0*_ga_DG1BTLENXK*czE3NTQ0MDU4OTQkbzE5JGcxJHQxNzU0NDA2NTU4JGozNSRsMCRoMTM2NzA0MjA3&sfdcIFrameOrigin=null

       

       

      Thank you for your reply, but as you can see, I am not authorised to access this forum.

       

      Here is the soft copy of the article.

      Padmakumar
      O
      oksam90Author
      Cadet | Tier 2
      August 6, 2025

      Hi ​@oksam90,

       

      Kindly refer the below article and follow steps.

       

      https://apeople.automationanywhere.com/s/article/Getting-a-Unable-to-connect-to-Control-Room-not-being-able-to-validate-SSL-certficate?_gl=1*tszudz*_gcl_au*MzU2Nzg5NjczLjE3NTIyMzk5MDk.*_ga*MTQ4Mzc2NDA0Mi4xNzUyMjM5OTE0*_ga_DG1BTLENXK*czE3NTQ0MDU4OTQkbzE5JGcxJHQxNzU0NDA2NTU4JGozNSRsMCRoMTM2NzA0MjA3&sfdcIFrameOrigin=null

       

       

      Thank you for your reply, but as you can see, I am not authorised to access this forum.

       

      Here is the soft copy of the article.

      Hello, 
      Thank you, I have access to the document.

      Shreya.Kumar
      Pathfinder Community Team
      Shreya.Kumar
      October 7, 2025

      ​@oksam90 were you able to solve the issue using the steps in the document?

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