Hi, 
I am using a enterprise edition of A360. Recently I am facing issue with connecting with my local device. when ever I try to connect to the cloud Control room, after I clicking on “connect to the local device” I am getting a error popping up “An Unexpected Problem Occurred”. I have Uninstalled and re installed the Bot agent as well and tried to restart the Automation Services. Still it yielded no results. For reference refer to the attachments.