Unable to connect and delete device to CR in community edition AA360. How do I resolve it ?

Hi @Sausthava Goswami​ ,

Please perform the device reset using the API as mentioned in the following document - https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress-Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on-A2019-CLOUD-environmentsusing your credentials.

If you are still facing an issue then kindly create a support case.

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

If you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access

Hello everyone,

Please help what is the correct use of the API v2/devices/reset endpoint found in the following article: https://apeople.automationanywhere.com/s/article/BOT-struck-in-In-Progress -Stage-and-not-able-to-move-it-to-history-or-BOT-struck-in-Pending-execution-Stage-and-not-able-to-move-it-to-history-on -A2019-CLOUD-environments

After successfully authenticating through the API Auth endpoint, I went through the procedure to reset a device based on its ID, but I get error 400 Bad Request "Reset type not set."

I have tried if it is due to syntax or data type in the following ways but it does not work

Is there a parameter missing from the POST request?

Option 1: With brackets and quotes

{ "deviceIds": { "ids": ["406"] }}

Option 2: With brackets and without quotes

{ "deviceIds": { "ids": [406] }}

Option 3: Without brackets and without quotes

{ "deviceIds": { "ids": 406 } }

v2/devices/list

v2/devices/reset

Note: I have carried out the process in Automation 360 Community Edition, which is where it does not allow deleting the device due to the error "Cannot delete device, as it is part of an active bot deployment", but the progress table is empty, I also ran the procedure in Automation 360 On-Premise getting the same result: "Reset type not set." Thanks for the help, I was looking in the documentation, but I can't find anything else related to the use of v2/devices/reset

Thank you very much for the help, I stay tuned

Best regards,

Hi @BOT.DEV & @Sausthava.G ,

Please check the API Query which you are trying to execute. Below is the correct syntax