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Hi,

When I run any process, I get the error message “There was a problem at line 0 This may be due to the following reason: Fetch global values failed”, but it works fine after 2 or 3 retries.

Any errors at line 0 indicate a problem with the pre-processing that happens on the Control Room side. Essentially, your bot gets compiled on the Control Room and sent to your Bot Agent for execution.

It sounds like there is a problem on the CR side with the global values. I would open a support ticket for further investigation.


Hi ​@Sakshi, Check below steps 

 

1. Verify Network Stability

  • Ensure your machine has a stable internet connection.
  • Check for any network interruptions or firewall settings that might block communication with the A360 Control Room.
  • If you're on a VPN, ensure it's stable, as VPN disconnections can cause this issue.

2. Restart Bot Agent

  • Restart the Automation Anywhere Bot Agent service on your machine:
  • Go to Services (Windows: Window + R and write services.msc and Hit enter), find "Automation Anywhere Bot Agent," service in the console and restart it.
  • Alternatively, restart your machine to refresh the Bot Agent connection.

3. Check Control Room Status

  • Log into the A360 Control Room and ensure there are no ongoing server issues or maintenance activities.
  • If you're using an on-premise Control Room, check with your admin to confirm server health.

4. Validate Global Values

  • Go to the A360 Control Room > Manage > Global Values.
  • Check if the Global Values used by your bot are correctly configured:
  • Ensure the values exist and aren't locked by another user.
  • Verify that your bot has permission to access these values.

5. Update Bot Agent and A360

  • Ensure you're using the latest version of the Bot Agent and Control Room else update Bot agent version
  • Updates often include fixes for connectivity and synchronization issues.

6. Contact Support (If Needed)

  • If the issue persists, raise a ticket with Automation Anywhere support via the Customer portal
  • Provide logs from the Bot Agent (C:\ProgramData\AutomationAnywhere\Bot Agent\logs) and the Control Room audit logs to help diagnose the issue.

 

 


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