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There is no active user session available for user for the bot to run -Error

  • Oct 16, 2026 11:26 AM UTC
  • 2 replies
  • 47 views

Hi guys,

Im tying to run a parent bot that calls several child bot in a VM. but when the parent bot get half way it just stop. 

Im getting There is no active user session available for user for the bot to run error in the control room. If im running the child bot individually it run without this issue. Any idea what is causing this and how to fix this

Best answer by devendeshpande

I think you will have to configure the VM device to a multi-user device; please refer the documentation: https://docs.automationanywhere.com/search?content-lang=en-US&query=%2522concurrent+sessions%2522&value-filters=ft%253ApublicationId~%2522wA4fRlJTImwoCWoheggJaw%2522*ft%253AsourceId~%2522dita%2522_%2522unstructured%2522_%2522ud%2522&sort=relevance

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    • devendeshpande
    • Automation Anywhere Team
    • Answer
    • Oct 16, 2026 6:46 PM UTC

    I think you will have to configure the VM device to a multi-user device; please refer the documentation: https://docs.automationanywhere.com/search?content-lang=en-US&query=%2522concurrent+sessions%2522&value-filters=ft%253ApublicationId~%2522wA4fRlJTImwoCWoheggJaw%2522*ft%253AsourceId~%2522dita%2522_%2522unstructured%2522_%2522ud%2522&sort=relevance

      • dharani2004
      • Cadet | Tier 2
      • Oct 18, 2026 12:22 PM UTC

      Thanks This is helpful 

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