Question

The provided connection details are invalid - A360 - Outlook Web

  • 6 October 2023
  • 5 replies
  • 277 views

Badge +1

Hi everybody, how are you?

I would like to ask you about a problem with reading emails.

I am wanting to get email from Outlook web.

And the error message is "The provided connection details are invalid".

I tried with Imap and Pop3, but it gives me the same error. I tested the credentials and they are ok.

I am new to A360. I hope you can help me, please.

Thank you so much

 


5 replies

Userlevel 4
Badge +12

Hello smcarrizo,

 

User configuration as below.

 

Server For reading or retrieving emails For sending emails
Microsoft Outlook/Microsoft Office 365 Host: outlook.office365.com

Port: 993

Host: outlook.office365.com,

Port: 993

Host:smtp.office365.com

Port: 587

 

 

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/commands/cloud-configuring-mail-server.html

Badge +1

Hello smcarrizo,

 

User configuration as below.

 

Server For reading or retrieving emails For sending emails
Microsoft Outlook/Microsoft Office 365 Host: outlook.office365.com

Port: 993

Host: outlook.office365.com,

Port: 993

Host:smtp.office365.com

Port: 587

 

 

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/aae-client/bot-creator/commands/cloud-configuring-mail-server.html

 Hello @Ganesh Bhat,  I used the configuration you suggested, but it didn't work. Should I configure something else?

 

Userlevel 3
Badge +8

Hi @smcarrizo,

Please ensure below folder and files are excluded from the antivirus or security tools for successful bot deployment. 

* C:\Program Files\Automation Anywhere\Bot Agent
* C:\ProgramData\AutomationAnywhere\GlobalCache\embedded-resources
* C:\ProgramData\ABBYY
* C:\Program Files\ABBYY SDK
* C:\Users\useid\AppData\Local\AutomationAnywhere
* C:\Windows\System32\Windows.Media.Ocr.dll
* C:\Windows\System32\config\systemprofile\AppData\Local
* C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere
* C:\ProgramData\AutomationAnywhere\


Starting A360.29, below files also need to be added:

  • C:\Program Files\Automation Anywhere\Bot Agent\jre\bin\ChildSessionLauncher.exe
  • C:\Program Files\Automation Anywhere\Bot Agent\jre\bin\NodeManager.exe
  • C:\Program Files\Automation Anywhere\Bot Agent\jre\bin\BotLauncher.exe
  • C:\Program Files\Automation Anywhere\Bot Agent\jre\bin\TriggerListener.exe

 

FIREWALL AND PROXY PORTS EXCLUSIONS:
If your Control Room is Cloud or Cloud-Enabled, you only need to exclude ports 80 and 443. However, if your Control Room is On-Prem, please exclude all these ports: 22, 80, 88, 389, 443, 445, 587, 636, 1234, 1433, 3268, 3269, 3389, 4567-4571, 5672, 5678-5708, 5800-5900, 8080, 47100-47200, 47500-47600.

 

Hope this helps!
 

Badge +1

Hi @ravi.pothana 

I have configured what you suggested but this throws the same error.I tell you that when I connect to the Outlook desktop it works, but not with webmail.
I don't know what the problem could be.
Userlevel 3
Badge +8

Hi @smcarrizo,

The issue you're experiencing might be related to your use of basic authentication. The following reasons could explain the problem, and you may have to update bots to use OAuth 2.0

“Microsoft has announced EOL for Basic authentication that is used to connect to Exchange Online. This will impact automations (bots) using Email package or Email trigger that uses Basic authentication.”

https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/product-feature-lifecycle/basic-authentication-exchange-overview.html
 

FAQ’s: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/product-feature-lifecycle/basic-authentication-eol-faq.html

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