Question

The firefox plugin appears activated but it does not work, I must deactivate it and activate it again for it to work

  • 27 April 2022
  • 1 reply
  • 9 views

The firefox plugin appears activated but it does not work, I must deactivate it and activate it again for it to work

 

Plugin version 1.5.1

AA v23


1 reply

Userlevel 4
Badge +8

Hi @Gabriel O​ ,

 

Please validate the details in the following KB - https://apeople.automationanywhere.com/s/article/A360-Recorder-is-not-working-in-Mozilla-firefox/p>

 

If you are still facing an issue then kindly create a support case.

 

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

 

If you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.

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