The firefox plugin appears activated but it does not work, I must deactivate it and activate it again for it to work

Hi @Gabriel O​ ,

Please validate the details in the following KB - https://apeople.automationanywhere.com/s/article/A360-Recorder-is-not-working-in-Mozilla-firefox/p>

If you are still facing an issue then kindly create a support case.

How to create a support case :

https://apeople.automationanywhere.com/s/article/How-to-create-a-support-case-in-service-cloud

If you don't have access to the above link, email the AA Support team "apeopleopsteam@automationanywhere.com" to get the access.