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A
Augustin
Flight Specialist | Tier 4
January 20, 2026
Solved

Stuck at "Install bot agent"

  • January 20, 2026
  • 4 replies
  • 354 views

Hi everyone,

I have tried to uninstall and then reinstall the bot agent. After having installed and uninstalled several times the bot agent and restarted twice the VM, I am still stuck at this step. The installer does not detect that the bot agent has already been installed. 

It is a cloud control room ( *.my.automationanywhere.digital) thus I should not have to install a certificate, should I ?

Does anyone have a clue on that ?

 

    Best answer by Augustin

    For some reason this was solved by changing the chrome://flags and  Local Network Access Checks to Disable, then restart the service...

    4 replies

    A
    AugustinAuthor
    Flight Specialist | Tier 4
    January 20, 2026

    I have opened the installer logs, I see no error, it ends with 


    === Logging stopped: 2026-01-20  16:11:47 ===
    MSI (c) (2C:40) [16:11:47:249]: Note: 1: 1707 
    MSI (c) (2C:40) [16:11:47:249]: Product: Automation Anywhere Bot Agent -- Installation operation completed successfully.

    MSI (c) (2C:40) [16:11:47:250]: Windows Installer installed the product. Product Name: Automation Anywhere Bot Agent. Product Version: 22.220.31. Product Language: 1033. Manufacturer: Automation Anywhere. Installation success or error status: 0.

    MSI (c) (2C:40) [16:11:47:253]: Grabbed execution mutex.
    MSI (c) (2C:40) [16:11:47:253]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (2C:40) [16:11:47:288]: MainEngineThread is returning 0
    === Verbose logging stopped: 2026-01-20  16:11:47 ===

    A
    AugustinAuthorAnswer
    Flight Specialist | Tier 4
    January 20, 2026

    For some reason this was solved by changing the chrome://flags and  Local Network Access Checks to Disable, then restart the service...

      Aaron.Gleason
      Automation Anywhere Team
      Aaron.Gleason
      Automation Anywhere Team
      January 20, 2026

      ​@Augustin Nice troubleshooting! I was going to suggest the AA extension wasn’t loading, but you got it!

        bkdabb
        Cadet | Tier 2
        bkdabb
        January 30, 2026

        For some reason this was solved by changing the chrome://flags and  Local Network Access Checks to Disable, then restart the service...

        I was having this same issue installing the bot agent on a VM and this instantly fixed it.  Thanks for the help!

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