Solved

Stuck at "Install bot agent"

Forum|Forum|6 days ago
January 20, 2026
3 replies
38 views

+11

Augustin
Flight Specialist | Tier 4

Hi everyone,

I have tried to uninstall and then reinstall the bot agent. After having installed and uninstalled several times the bot agent and restarted twice the VM, I am still stuck at this step. The installer does not detect that the bot agent has already been installed.

It is a cloud control room ( *.my.automationanywhere.digital) thus I should not have to install a certificate, should I ?

Does anyone have a clue on that ?

Best answer by Augustin

For some reason this was solved by changing the chrome://flags and Local Network Access Checks to Disable, then restart the service...

A

+11

Augustin
Author
Flight Specialist | Tier 4
Forum|Forum|6 days ago
January 20, 2026

I have opened the installer logs, I see no error, it ends with

=== Logging stopped: 2026-01-20 16:11:47 ===
MSI (c) (2C:40) [16:11:47:249]: Note: 1: 1707
MSI (c) (2C:40) [16:11:47:249]: Product: Automation Anywhere Bot Agent -- Installation operation completed successfully.

MSI (c) (2C:40) [16:11:47:250]: Windows Installer installed the product. Product Name: Automation Anywhere Bot Agent. Product Version: 22.220.31. Product Language: 1033. Manufacturer: Automation Anywhere. Installation success or error status: 0.

MSI (c) (2C:40) [16:11:47:253]: Grabbed execution mutex.
MSI (c) (2C:40) [16:11:47:253]: Cleaning up uninstalled install packages, if any exist
MSI (c) (2C:40) [16:11:47:288]: MainEngineThread is returning 0
=== Verbose logging stopped: 2026-01-20 16:11:47 ===