Hi ​@Gokul 1116 ,

From what I understood from your requirement, I have the below suggestion.

1. Loop Email: Iterate through your inbox and identify the email with the specific subject line. You can filter emails based on the Email Subject using keywords or exact matches.

2. Retrieve Email Details: Once the email is identified, extract its details (like sender, subject, and body) and store them in variables.

3. Send Follow-up: Send the follow-up message

It would also help if you expand upon what you mean by “follow up emails”. Are you meaning to respond to emails that hit a specific mailbox? Have you sent an email and, after receiving no reply over a period of time, want to send another? Are you wanting to send timed “reminder” emails? Any additional information you can provide will help us help you.

Thanks for the suggestions.

The requirement is the bot needs to send an email to some team, if there is any issue found on a particular id for their action.

After 2 days if the is issue still exists for that particular id, then bot need to send an email on top of previous email to take action.

There will be a specific mail id from which bot will send emails and there will a particular mail id for that specific issue.

I hope this gives more clarity on the requirement.

How the bot knows the status of case/issue (that is, it is still Open or not) unless there is an integration with the Ticketing tool? If there is, then we can achieve this based on the system date and Ticket's date comparison.

You can use Reply action, firstly you can get the message of the email, and based on your specific conditions using string you can send the follow-up

​@Gokul 1116 have any of these suggestions helped? Feel free to pick the best answer!