Skip to main content
D
DanC25
Navigator | Tier 3
August 7, 2026
Question

screen record not work for login page

  • August 7, 2026
  • 2 replies
  • 8 views

I have a website where I need to click two links.

First, I click “Click here to login,” which works fine. On the next page, I click “Commvault user,” but that second click always gives me the error below, no matter what I try.

 
“here was a problem at line 3

This may be due to the following reason: Unable to find LINK. Search Criteria did not match. Location: Gui_test (line 3)

To continue, edit the bot and fix the error. Then, try again.

”

 

 

    2 replies

    Aaron.Gleason
    Automation Anywhere Team
    Aaron.Gleason
    Automation Anywhere Team
    August 7, 2026

    ​@DanC25 Sometimes those pages randomize properties for caching or security reasons. When this randomization occurs, it can break the Recorder: Capture actions like you see. 

    The fix is to find out which properties change from one login page to the next. After capturing the field in Recorder: Capture, expand out the object properties and take a manual screen shot. 

    Then, refresh the page (this might even require closing the browser and/or clearing the cache) and recapture the same object, manually taking another screen shot. 

    Now, compare the two screen shots. Which properties changed? Can the Recorder: Capture work if we deselect (turn off) that property? Test all the options. You might even use a wildcard in the field. 

    You can also view our video on making resilient automations. It might give you some ideas to make things work. 

      D
      DanC25Author
      Navigator | Tier 3
      August 8, 2026

      ​@Aaron.Gleason  thanks very much

       

      I found that HTML Href and HTML FrameSrc change between login sessions due to dynamic state and nonce values. After deselecting those two properties, the Recorder capture worked successfully.

      One other question: on the MFA page, the 6-digit code is captured as six separate fields. Is there a way to capture it as one object so we can set all 6 digits at once?

      Terms & ConditionsAccessibility statement